Dana Connelly

• Supervised operations staff and kept employees compliant with company policies and procedures within six studios..
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

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• Set ambitious sales goals and formulated strategies to achieve them within designated timeframes.
• Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
• Assisted in training new sales representatives, sharing best practices and proven techniques for success.
• Exceeded customer expectations with quality of service and knowledgeable support.
• Built relationships with customers and community to promote long term business growth.

• Created, developed and executed fund raisers
• Recruited and maintained volunteer base
• Organized and delegated volunteer responsibilities
• Raised and redistributed funds quickly and fairly while keeping book keeping records
• Public speaking, letter writing, grant writing experience
• Networking and community outreach on local and national levels
• Secured TV, news & book recognition for storm damage and ongoing needs of the community which resulted in additional donations

• Designed engaging workouts that received consistently positive feedback from participants.
• Mentored junior trainers, improving their instructional techniques and knowledge base.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Designed specific workout systems for individual clients based on performance ability.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Fostered positive workout environment with upbeat energy and professional demeanor.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.