Steven Malsberger

• Supported policyholders during difficult times, providing empathetic service while managing claims objectively.
• Improved claim resolution times by efficiently investigating and evaluating property insurance claims.
• Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
• Managed a high volume of cases, ensuring timely and fair resolutions for clients.
• Streamlined the claims process by implementing best practices in documentation and communication.
• Collaborated with legal teams to defend company interests in litigation matters related to property insurance claims.
• Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
• Maintained strict adherence to state regulations when settling casualty claims, minimizing potential compliance issues.
• Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
• Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered losses.
• Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting property adjusting practices.
• Maximized customer retention rates by resolving complex coverage disputes fairly and transparently.
• Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Researched claims and incident information to deliver solutions and resolve problems.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Analyzed information gathered by investigation and report findings and recommendations.
• Resolved complex, severe exposure claims using high service oriented file handling.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Maintained claims data in State Farm ECS software system.
• Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate estimating software.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Directed and coordinated various investigations conducted by field investigation team.
• Identified suspicious losses and contacted manager for investigative assistance.

Responsible for estimating and sales of home improvement projects.

• Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
• Consistently a top producer

Responsible for the estimation and sales of home improvement projects for Home Depot's division of At Home Sales.

• Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
• Streamlined estimation process for faster turnaround times with the implementation of new software tools.
• Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
• Consistently in the top 50 out of 1200 salesmen nationwide

Responsible for estimating property loss damage for insurance companies and the sales of restoration projects.

• Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
• Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
• Streamlined estimation process for faster turnaround times with the implementation of new software tools.
• Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
• Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
• Analyzed subcontractor bids for completeness and accuracy, ensuring alignment with project requirements and budgets.
• Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.