Steven Manana
Casselberry,FL
Summary
Results driven Sales Representative with extensive knowledge of the insulation distribution industry. Striving to make long lasting connections with customers.
Overview
13
13
years of professional experience
Work History
INSIDE SALES
General Insulation
2016.12 - Current
- High customer service fielding incoming calls and customer walk-ins and providing customer with correct product recommendation.
- Providing updated pricing, lead times and following up with customers' bids and material needed for future work.
- Working closely with both outside sales and operations team to ensure customers' needs are met.
- Running open sales reports for potential sales previously missed.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Managing estimated 60 highly active accounts.
ASSISTANT MANAGER
Just Brakes
2014.01 - 2016.01
- Gather customer concerns, write up repair order, examine and inspect vehicle to put together quotes of costs needed to fix repair.
- Managing inventory and staff schedules
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Consistently working to meet performance goals and expectations.
PARTS CONSULTANT
David Maus Volkswagen
2011.03 - 2013.03
- Answering incoming calls, assisting walk-ins, helping technicians in getting correct parts to complete their repairs.
- Providing retail and wholesale customers with appropriate knowledge and tools needing to complete their task.
- Constantly working to meet sales goals and quotas.
Education
Certificate: Automotive -
Nissan Advanced Technical Training
Orlando, FL01.2007
Certificate: Automotive -
Universal Technical Institute
Orlando, FL01.2006
Diploma -
Lake Howell High School
Winter Park, FL01.2004
Skills
- Strong customer service skills and communication.
- Superior account management.
- Detailed knowledge of industry.
- Self-motivated and goal oriented.
- Highly organized and detailed problem solver.
Personal Information
Title: Sales
Timeline
INSIDE SALES
General Insulation
2016.12 - Current
ASSISTANT MANAGER
Just Brakes
2014.01 - 2016.01
PARTS CONSULTANT
David Maus Volkswagen
2011.03 - 2013.03
Certificate: Automotive -
Nissan Advanced Technical Training
Certificate: Automotive -
Universal Technical Institute
Diploma -
Lake Howell High School
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