Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Steven Manana

Casselberry,FL

Summary

Results driven Sales Representative with extensive knowledge of the insulation distribution industry. Striving to make long lasting connections with customers.

Overview

13
13
years of professional experience

Work History

INSIDE SALES

General Insulation
12.2016 - Current
  • High customer service fielding incoming calls and customer walk-ins and providing customer with correct product recommendation.
  • Providing updated pricing, lead times and following up with customers' bids and material needed for future work.
  • Working closely with both outside sales and operations team to ensure customers' needs are met.
  • Running open sales reports for potential sales previously missed.
  • Boosted sales performance by implementing effective inside sales strategies and techniques.
  • Managing estimated 60 highly active accounts.

ASSISTANT MANAGER

Just Brakes
01.2014 - 01.2016
  • Gather customer concerns, write up repair order, examine and inspect vehicle to put together quotes of costs needed to fix repair.
  • Managing inventory and staff schedules
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Consistently working to meet performance goals and expectations.

PARTS CONSULTANT

David Maus Volkswagen
03.2011 - 03.2013
  • Answering incoming calls, assisting walk-ins, helping technicians in getting correct parts to complete their repairs.
  • Providing retail and wholesale customers with appropriate knowledge and tools needing to complete their task.
  • Constantly working to meet sales goals and quotas.

Education

Certificate: Automotive -

Nissan Advanced Technical Training
Orlando, FL
01.2007

Certificate: Automotive -

Universal Technical Institute
Orlando, FL
01.2006

Diploma -

Lake Howell High School
Winter Park, FL
01.2004

Skills

  • Strong customer service skills and communication
  • Superior account management
  • Detailed knowledge of industry
  • Self-motivated and goal oriented
  • Highly organized and detailed problem solver

Personal Information

Title: Sales

Timeline

INSIDE SALES

General Insulation
12.2016 - Current

ASSISTANT MANAGER

Just Brakes
01.2014 - 01.2016

PARTS CONSULTANT

David Maus Volkswagen
03.2011 - 03.2013

Certificate: Automotive -

Nissan Advanced Technical Training

Certificate: Automotive -

Universal Technical Institute

Diploma -

Lake Howell High School

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Steven Manana