STEVEN MARKULIN
Greentown,PA
Summary
With 17 years of experience in the U.S. Military and private sector, as an IT professional I bring a wealth of knowledge and expertise. Throughout my career, I have successfully led complex IT projects, demonstrating my ability to integrate new technologies and optimize project workflows. My unwavering focus on team collaboration and achieving project goals has earned me a reputation for adaptability and reliability. I am well-versed in project management methodologies and excel in effective stakeholder communication.
Overview
17
17
years of professional experience
Work History
Telecommunications Specialist
Forerunner Technologies
02.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, concerns, and technical issues related to telecommunications services.
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and market dynamics to inform strategic decision-making processes effectively.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Aligned telecommunication strategies with business objectives by collaborating closely with key stakeholders across departments.
Telecommunications Specialist
Frontier Communications
05.2016 - 01.2022
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Contributed to the design of customized telecommunications solutions tailored to meet unique client requirements.
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
Desktop Support
Bayhealth Medical Center
10.2014 - 05.2016
- Enhanced end-users experience by providing timely and effective desktop support services.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Enhanced end-user satisfaction by promptly resolving desktop support issues and providing clear communication throughout the process.
- Contributed to the development of company-wide IT policies and procedures by providing valuable input based on experience and expertise in desktop support.
Electronics Technician
US Navy
09.2008 - 09.2014
- Performed preventive maintenance procedures on all assigned electronics systems according to established protocols
- Installed, maintained and repaired electronic components on various equipment with a high degree of accuracy and precision
- Assembled electrical systems by wiring circuit boards, modules, connectors, cables and other related components
- Used technical manuals and manufacturers' bulletins to perform maintenance, troubleshooting, or corrective repairs
Education
Master of Science (M.S.) - Technology Management
Northcentral University
05.2020
Bachelor of Science (B.S.) - Healthcare IT
ECPI University
07.2014
High School Diploma -
Wallenpaupack Area
Hawley, PA06.2008
Skills
- IT infrastructure management
- Risk management
- Project scheduling
- Client relations
- System administration
- IT documentation
- Troubleshooting and resolution
- Installation and maintenance
- Installing equipment
- Configuring equipment
Timeline
Telecommunications Specialist
Forerunner Technologies
02.2022 - Current
Telecommunications Specialist
Frontier Communications
05.2016 - 01.2022
Desktop Support
Bayhealth Medical Center
10.2014 - 05.2016
Electronics Technician
US Navy
09.2008 - 09.2014
Bachelor of Science (B.S.) - Healthcare IT
ECPI University
High School Diploma -
Wallenpaupack Area
Master of Science (M.S.) - Technology Management
Northcentral University
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