Steven Marschall
Waukesha,WI
Summary
Results-driven manager with proven expertise in customer service and team leadership. Skilled in decision-making and problem-solving, committed to enhancing service delivery and optimizing operational efficiency.
Detail-oriented manager with a strong focus on optimizing service delivery. Known for exceptional communication and time management skills, driving employee performance and enhancing customer retention through effective problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
Mcdonalds
07.2023 - 04.2026
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and enhance product availability.
- Monitored employee performance to maintain compliance with corporate standards and policies.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff in operational procedures and customer service best practices.
Customer Service Representative
Modern Fence
02.2017 - 01.2022
- Assisted customers with product inquiries and order placements, enhancing satisfaction and loyalty.
- Resolved customer complaints through effective communication and problem-solving techniques, improving retention rates.
- Provided detailed product knowledge to guide customers in making informed purchasing decisions.
- Collaborated with team members to streamline sales processes, increasing operational efficiency.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
Nation Sales Office
02.2011 - 08.2018
- Resolved customer inquiries regarding policy coverage and claims processing.
- Educated clients on insurance products to enhance understanding and satisfaction.
- Analyzed 30 customer feedback calls to identify trends and optimize service delivery strategies.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
High School Diploma -
Redondo Beach
Redondo Beach, CA06.1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Manager
Mcdonalds
07.2023 - 04.2026
Customer Service Representative
Modern Fence
02.2017 - 01.2022
Customer Service Representative
Nation Sales Office
02.2011 - 08.2018
High School Diploma -
Redondo Beach