Steven Martinez Cruz
28-08 171st St. Flushing,NY
Summary
Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excel in communication, multitasking, and maintaining positive dining experience for all guests.
Overview
5
5
years of professional experience
Work History
Bartender
Dos Toros Tequila Bar - VRG
JFK International Airport, New York
06.2025 - Current
- Provided fast, friendly, and efficient service in a high-volume, fast-paced airport environment.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
- Demonstrated strong multitasking and time-management skills during high passenger traffic periods
- Developed knowledge of drink recipes and menu items for improved customer engagement.
Server
Town Bar and Kitchen - VRG
Newark Liberty International Airport, New Jersey
12.2022 - 06.2025
- Delivered exceptional customer service by anticipating guests' needs and responding promptly to inquiries.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to tables.
- Collaborated with kitchen staff to facilitate smooth service flow during peak hours.
- Trained new servers on menu offerings, service standards, and operational procedures.
Shift Leader
Milk Bar
Williamsburg, Brooklyn, NY
08.2021 - 12.2022
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on best practices and operational efficiency.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate of Science - Business Management
Borough of Manhattan Community College
New York, NY06-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Bilingual Spanish/English
- Adaptable to rapid environments
Timeline
Bartender
Dos Toros Tequila Bar - VRG
06.2025 - Current
Server
Town Bar and Kitchen - VRG
12.2022 - 06.2025
Shift Leader
Milk Bar
08.2021 - 12.2022
Associate of Science - Business Management
Borough of Manhattan Community College