STEVEN MAYES
Orlando,FL
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Fuels System Repair
United States Air Force
02.2016 - Current
- Ensured fuel system integrity on aircraft through regular inspections, maintenance, and troubleshooting to optimize performance and safety.
- Applied knowledge of fluid dynamics, schematics, and electrical components (e.g., pumps and switches) to maintain and repair fuel systems.
- Diagnosed and repaired fuel system issues on 20+ aircraft, achieving a 98% operational readiness rate.
- Developed and led a training program, improving team efficiency by 25% through advanced diagnostics and safety protocols.
Network Engineer
Beacon Hill
- 05.2025
- Supported U.S. Space Force LTRS (LISC) contract with transition, maintenance, and sustainment.
- Created documentation, troubleshot issues, and reviewed network configurations.
- Provided engineering support for radar testing and Cape Canaveral subsystems.
- Worked with Juniper SRX/MX/QFX/CTP, Palo Alto 3400, and Cisco Firepower.
Network Administrator
Charter Communication/ Spectrum
09.2018 - 02.2025
- Troubleshot and resolved network and telecommunication issues (Internet, Wi-Fi, VoIP, Ethernet, fiber, video services), ensuring timely solutions for business clients.
- Monitored and maintained network infrastructure, achieving 99.9% uptime by deploying effective troubleshooting tools for Internet, Ethernet, and voice services (Hosted Voice, SIP, PRI).
- Configured and optimized network hardware, improving data transfer rates by 50% through performance testing and advanced technologies in routers, switches, and firewalls.
- Leveraged expertise in network protocols, RF, VPNs, routing, and hybrid-fiber coax systems to efficiently resolve complex technical issues.
- Managed 15+ tickets daily, diagnosing and resolving network issues for enterprise, commercial, and executive clients with 10-15 minute average resolution times.
Desktop Support
Strategic Data Systems
05.2016 - 09.2018
- Provided IT support to Project Managers at the Marine Corps Training Systems Command, ensuring seamless operations and timely resolution of issues.
- Managed and tracked up to $500,000 in user equipment, maintaining inventory accuracy and proper asset allocation.
- Performed routine maintenance and updates for PCs, printers, and scanners, ensuring optimal performance and minimal downtime.
- Resolved 95% of technical support issues on first contact, utilizing advanced troubleshooting and active directory management tools to ensure smooth operations.
Network Technician
CenturyLink/ Lumen
09.2015 - 05.2016
- Managed high-volume inbound calls, troubleshooting and resolving network issues with prompt solutions.
- Opened and managed support tickets, diagnosing issues and collaborating with internal teams, escalating to field technicians as needed.
- Resolved layer two connectivity problems using expertise in Cisco, Juniper, and Alcatel Lucent, improving network uptime by 15%.
- Configured and tested fiber optic equipment, ensuring optimal
- Worked with SONET and DWDM networks, leveraging advanced knowledge of high-speed data transmission technologies.
- Configured routers and managed IP-Ethernet switches, maintaining secure and efficient network operations.
Computer Device Repair
United States Army
03.2009 - 11.2015
- Maintained and repaired military communication systems, including computers, detection devices, and radar equipment, ensuring readiness and efficiency.
- Diagnosed and troubleshot complex systems, resolving hardware and software issues under high-pressure conditions.
- Managed and installed military-grade network infrastructure, ensuring secure communication for mission-critical operations.
- Supported Operation Enduring Freedom (2010), providing electrical ordnance support to RC South as part of an Expeditionary Signal Unit.
- Administered maintenance of 1,000+ electronic systems, achieving 95% operational readiness during high-stakes military operations.
NOC Technician
API Digital
10.2013 - 09.2015
- Provided Tier 2 support for Enterprise NOC/Network Monitoring, troubleshooting servers, routers, switches, and core routers to ensure stability.
- Monitored and troubleshot T1 to OC3 circuits, resolving issues proactively.
- Managed carrier tickets, coordinating repair efforts and ensuring timely resolution of network issues.
- Maintained and optimized servers (HTTP, Radius, email, proxy) to ensure peak performance and uptime.
- Performed web filtering and IP blacklisting, securing the network by blocking malicious traffic and managing access control.
Education
Associate Degree - Science
Community College of Air Force
Skills
- Customer Support
- Technical Document writing
- Help Desk IT Support
- Problem-solving
- Client relations
- LAN and WAN control
- Network administration
- Active listening
- Call center experience
Certification
Juniper JNCIA certification
Comptia Security +
Timeline
Network Administrator
Charter Communication/ Spectrum
09.2018 - 02.2025
Desktop Support
Strategic Data Systems
05.2016 - 09.2018
Fuels System Repair
United States Air Force
02.2016 - Current
Network Technician
CenturyLink/ Lumen
09.2015 - 05.2016
NOC Technician
API Digital
10.2013 - 09.2015
Computer Device Repair
United States Army
03.2009 - 11.2015
Network Engineer
Beacon Hill
- 05.2025
Associate Degree - Science
Community College of Air Force