Steven McLaughlin, Jr
Newark,DE
Summary
Reliable professional with a strong work ethic, proven expertise in inventory management and safe driving practices, complemented by excellent customer service skills. Committed to fostering client relationships and achieving operational excellence through effective communication and problem-solving. Proven ability to adapt to dynamic schedules and collaborate with team members to achieve seamless operations.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
American Food & Vending
Wilmington, DE
06.2025 - 01.2026
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Route Driver/Route Supervisor
K&R/Inreach
New Castle, DE
04.2021 - 05.2025
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
Warehouse Picker
C&S Wholesale
North East, MD
10.2020 - 04.2021
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Warehouse Picker
Burris Logistics
New Castle, DE
09.2019 - 10.2020
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Collaborated with team members to achieve daily pick and pack goals.
Merchandiser
PepsiCo
Wilmington, DE
08.2017 - 09.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Route Driver
WB Mason
Newark, DE
09.2015 - 04.2017
- Inspected and loaded delivery trucks and picked up customer returns.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
Courier
DLS Discovery
Wilmington, DE
06.2014 - 09.2015
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Courier
Blue Marble
Wilmington, DE
02.2009 - 06.2014
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
Early Childhood Education
Wilmington University
New Castle, DESkills
- Excellent customer service
- Strong work ethic
- Inventory management
- Safe driving practices
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
- Decision-making
Timeline
Customer Service Manager
American Food & Vending
06.2025 - 01.2026
Route Driver/Route Supervisor
K&R/Inreach
04.2021 - 05.2025
Warehouse Picker
C&S Wholesale
10.2020 - 04.2021
Warehouse Picker
Burris Logistics
09.2019 - 10.2020
Merchandiser
PepsiCo
08.2017 - 09.2019
Route Driver
WB Mason
09.2015 - 04.2017
Courier
DLS Discovery
06.2014 - 09.2015
Courier
Blue Marble
02.2009 - 06.2014
Early Childhood Education
Wilmington University