Summary
Overview
Work History
Education
Skills
Timeline
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Steven McMillen

Hubert,NC

Summary

Hardworking Field Technician experienced in residential and business service calls with experience analyzing and making needed repairs. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Adept at managing schedules and coordinating with cross-functional teams. Strong project management skills and committed to completing projects within expected timelines.

Overview

14
14
years of professional experience

Work History

Field Technician

Charter Communications, Spectrum
11.2022 - Current
  • Demonstrated proficiency in utilizing various diagnostic tools for identifying malfunctions in complex cable systems.
  • Improved customer satisfaction by efficiently troubleshooting and resolving residential cable issues.
  • Trained new technicians on proper procedures, safety protocols, and customer service techniques, fostering professional development within the team.
  • Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
  • Identified and resolved network connectivity issues, ensuring a stable connection for customers.
  • Provided excellent customer service, addressing concerns and answering questions in a professional manner.

Combat Engineer

United States Marine Corps
06.2010 - 10.2022
  • Placed explosives and performed mine-sweeping activities on land.
  • Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
  • Maintained 100% accountability of assigned equipment worth more than $100,000.
  • Supported infrastructure development projects, contributing to the stability of local communities.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Education

Bachelor of Science -

American Public University System
Charles Town, WV
10.2024

High School Diploma -

Anderson High School
Anderson, Indiana
05.2010

Skills

  • Field Operations
  • Workplace Safety
  • Professional Communication
  • Data Collection
  • Project Closeout

Timeline

Field Technician

Charter Communications, Spectrum
11.2022 - Current

Combat Engineer

United States Marine Corps
06.2010 - 10.2022

Bachelor of Science -

American Public University System

High School Diploma -

Anderson High School

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Steven McMillen