Steven McMillian
Case Management
Atlanta,GA
Summary
Compassionate case manager specializing in crisis intervention and care planning. Expertise in assessing client needs and developing tailored service plans. Proven track record in facilitating access to essential resources for diverse populations.
Overview
38
38
years of professional experience
Work History
Case Manager
Essence Of Hope
Atlanta, GA
10.2015 - 07.2025
- Provided comprehensive case management services, including crisis intervention and monitoring.
- Provided crisis intervention support during critical situations, ensuring client safety and stability.
- Assessed clients' needs to create tailored service plans and track progress.
- Developed individualized care plans with input from clients and families.
- Facilitated referrals to health care providers and community resources, improving client support.
- Educated clients on community resources and services, enhancing access to assistance.
- Maintained accurate case records in compliance with agency guidelines.
- Participated in team meetings and training sessions to enhance group effectiveness.
Case Manager
7 Bridges To Recovery
Smyrna, Georgia
05.2012 - 10.2015
- Delivered comprehensive case management services including intake assessments and advocacy.
- Assessed client needs, formulated service plans, and monitored progress toward goals.
- Delivered crisis intervention support to stabilize clients during critical situations.
- Developed individualized care plans aligned with client needs and preferences.
- Educated clients on available resources and community services for assistance.
- Contributed to interdisciplinary team meetings to evaluate and recommend effective treatment options.
- Maintained accurate logs and electronic client records according to agency policies.
- Compiled and submitted comprehensive case reports to supervisors for review and action.
Shift Manager
JR's Loghouse
Peachtree Corners, Georgia
12.1999 - 05.2012
- Supervised daily restaurant operations to ensure compliance with health regulations.
- Scheduled employee shifts based on peak hours to optimize coverage.
- Trained and mentored staff on customer service and operational procedures to enhance service quality.
- Resolved customer complaints promptly, resulting in improved satisfaction and loyalty.
- Managed inventory levels and coordinated supply orders to prevent shortages.
- Conducted performance evaluations to identify strengths and areas for development in team members.
- Inspected dining room stations for cleanliness, adequate supplies, and food quality standards.
- Greeted guests, answered inquiries about menu offerings, and made recommendations.
Operations Specialist Second Class
U.S. Navy Active Duty
Jacksonville, Florida
12.1987 - 11.1999
- Coordinated logistics for equipment and personnel during training exercises to ensure operational readiness.
- Assisted in planning and executing mission-critical operations to achieve strategic objectives.
- Created standard operating procedures to ensure consistency and effectiveness across operations.
- Trained junior personnel on operational protocols and safety procedures, enhancing team capability.
- Assisted in emergency response efforts during drills and real-world scenarios, enhancing team readiness.
- Partnered with team members to streamline workflows, contributing to successful project completions.
Education
GED -
Auburn University
Montgomery, AL08.1987
Some College (No Degree) - Clinical Psychology-Addiction Studies
Argosy University
OnlineSkills
- Crisis intervention
- Care planning
- Resource coordination
- Compliance monitoring
- Client advocacy
- Effective communication
- Problem solving and conflict resolution
- Time management
- Active listening
- Empathy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Essence Of Hope
10.2015 - 07.2025
Case Manager
7 Bridges To Recovery
05.2012 - 10.2015
Shift Manager
JR's Loghouse
12.1999 - 05.2012
Operations Specialist Second Class
U.S. Navy Active Duty
12.1987 - 11.1999
GED -
Auburn University
Some College (No Degree) - Clinical Psychology-Addiction Studies
Argosy University