Steven Menapace
Galena,OH
Summary
Dynamic operations manager with a proven track record at Wheels Up, enhancing efficiency and reducing turnaround times. Skilled in problem-solving and team leadership, I developed training programs that fostered operational excellence and improved productivity.
Overview
37
37
years of professional experience
Work History
Third Party Services Operations Manager
Wheels Up
Worthington, OH
10.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Managed inventory control systems to maintain optimal stock levels and minimize discrepancies.
- Developed training programs for new hires, fostering a culture of safety and operational excellence.
- Coordinated cross-functional teams to implement process improvements, increasing overall productivity.
Member Services Representative
Wheels Up
Worthington, OH
05.2017 - 09.2023
- Provided exceptional customer support through effective communication and problem-solving.
- Assisted members with account inquiries, ensuring accurate information delivery.
- Processed membership applications and renewals efficiently to enhance member satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
Home Health Coordinator
Brookdale Home Health
Dublin, OH
09.2016 - 05.2017
- Coordinated patient care plans with interdisciplinary teams to ensure optimal service delivery.
- Monitored and assessed patient progress, adjusting care strategies as necessary for improved outcomes.
- Managed scheduling of home health visits, optimizing resource allocation and staff assignments.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
Business Development Specialist
Heartland Rehab Services
Columbus, OH
03.2008 - 09.2016
- Conducted market research to identify new business opportunities and potential partnerships.
- Developed and maintained relationships with key stakeholders to drive client engagement.
- Collaborated with cross-functional teams to create tailored service proposals for clients.
- Analyzed competitor offerings and market trends to inform strategic decision-making.
Athletic Trainer, Certified
Heartland Rehab Services
Newark, OH
07.1989 - 03.2008
Athletic Trainer, Certified
Georgia College
Milledgeville, GA
09.1988 - 06.1989
- Assessed athletes' physical conditions and developed tailored rehabilitation programs.
- Collaborated with coaches to implement injury prevention strategies during training sessions.
- Administered first aid and emergency care for injuries sustained during practices and competitions.
- Documented and maintained accurate records of athlete progress and treatment plans.
- Monitored compliance with safety protocols and regulations in athletic training facilities.
- Assisted with event coverage coordination to ensure appropriate injury prevention strategies were implemented during competitions.
- Coordinated care with team doctors, athletes, families, and coaches.
- Applied therapeutic modalities and procedures to treat injuries.
Education
Bachelor of Science - Athletic Training And Physical Education
Castleton State College
05.1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
Timeline
Third Party Services Operations Manager
Wheels Up
10.2023 - Current
Member Services Representative
Wheels Up
05.2017 - 09.2023
Home Health Coordinator
Brookdale Home Health
09.2016 - 05.2017
Business Development Specialist
Heartland Rehab Services
03.2008 - 09.2016
Athletic Trainer, Certified
Heartland Rehab Services
07.1989 - 03.2008
Athletic Trainer, Certified
Georgia College
09.1988 - 06.1989
Bachelor of Science - Athletic Training And Physical Education
Castleton State College