Steven Mendez
Laredo,TX
Summary
Capable multi-tasked professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inspector (CID)
Railroad Commission of Texas
Laredo, TX
02.2023 - Current
- Notified supervisors or other relevant personnel of test or production issues.
- Assisted in training new inspectors on safety protocols and standards.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Compiled reports outlining findings from each inspection performed.
- Investigated customer complaints regarding product quality, reliability, or performance issues.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Filled out and submitted logs and paperwork on-time.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lease Operator
Danos
Carrizo Springs, TX
04.2021 - 07.2023
- Identified opportunities for cost savings through improved efficiency or reduced material usage.
- Coordinated work and repair actions with Lead's and other support team members.
- Observed control panels during pumping operations to monitor pressure, density, rate and concentration.
- Provided technical support to field personnel as needed to troubleshoot problems or perform repairs.
- Assisted with the installation of new wells and pipelines.
- Analyzed data from flow meters to ensure accurate measurement of gas and oil production rates.
- Documented any mechanical problems encountered while conducting operations.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Operated engines and pumps to turn wells off, following production schedule.
- Conducted regular inspections of tanks, pumps and valves for proper functioning.
- Supervised contractors who were hired to carry out specific tasks related to lease operations.
- Enforced sound safety practices to protect workers and minimize liability.
- Maintained daily records of oil and gas production volumes, pressures and temperatures.
- Developed plans for emergency situations such as spills or fires in order to minimize damage or injury.
- Gathered daily production report readings and documented in cygnet, scada & P2.
- Gauged and recorded oil and water tanks to document daily fluid production data for regulatory oversight.
- Submitted daily production data and regular reports to keep management informed.
- Managed after-hours emergency responses to restart compressors and restore well operations.
- Ensured compliance with safety regulations while performing job duties.
- Observed environmental regulations related to drilling operations.
- Verified that all necessary paperwork was completed accurately prior to submitting it for approval.
- Conducted daily well tests and maintained regular monitoring of wells and equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Lease Operator
Renegade Services
Dilley, TX
07.2022 - 02.2023
- Identified opportunities for cost savings through improved efficiency or reduced material usage.
- Coordinated work and repair actions with Leads and other support team members.
- Observed control panels during pumping operations to monitor pressure, density, rate and concentration.
- Provided technical support to field personnel as needed to troubleshoot problems or perform repairs.
- Assisted with the installation of new wells and pipelines.
- Analyzed data from flow meters to ensure accurate measurement of gas and oil production rates.
- Documented any mechanical problems encountered while conducting operations.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Operated engines and pumps to turn wells off, following production schedule.
- Conducted regular inspections of tanks, pumps and valves for proper functioning.
- Supervised contractors who were hired to carry out specific tasks related to lease operations.
- Enforced sound safety practices to protect workers and minimize liability.
- Maintained daily records of oil and gas production volumes, pressures and temperatures.
- Developed plans for emergency situations such as spills or fires in order to minimize damage or injury.
- Gathered daily production report readings and documented in cygnet, scada and P2.
- Kept systems working efficiently to meet daily oil, water and gas production levels.
- Tracked temperatures, levels and flow meters, documenting and reporting on findings every 3-4hrs daily.
- Gauged and recorded oil and water tanks to document daily fluid production data for regulatory oversight.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Responsible for monitoring and controlling wellheads, pumps, separators, dehydrators, and other production equipment.
- Maintained a safe working environment by adhering to all company policies and procedures.
Lease Operator
Penspen International
Aguilares, Texas
10.2019 - 04.2021
- Coordinated work and repair actions with lead's and other support team members.
- Observed control panels during pumping operations to monitor pressure, density, rate and concentration.
- Provided technical support to field personnel as needed to troubleshoot problems or perform repairs.
- Assisted with the installation of new wells and pipelines.
- Analyzed data from flow meters to ensure accurate measurement of gas and oil production rates.
- Verified cleanliness of each tank farm and checked for weeds or performance issues through [Timeframe] inspections.
- Identified opportunities for cost savings through improved efficiency or reduced material usage.
- Documented any mechanical problems encountered while conducting operations.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Operated engines and pumps to turn wells off, following production schedule.
- Conducted regular inspections of tanks, pumps and valves for proper functioning.
- Enforced sound safety practices to protect workers and minimize liability.
- Maintained daily records of oil and gas production volumes, pressures and temperatures.
- Developed plans for emergency situations such as spills or fires in order to minimize damage or injury.
- Implemented preventative maintenance schedules for all lease equipment in order to reduce downtime.
- Communicated regularly with other departments regarding operational issues or concerns.
- Evaluated production-related problems and worked with production leadership and engineering teams to resolve issues.
- Gathered daily production report readings and documented in cygnet, scada and P2.
- Kept systems working efficiently to meet daily oil, water and gas production levels.
- Responsible for monitoring and controlling wellheads, pumps, separators, dehydrators, and other production equipment.
- Monitored wellhead pressure to ensure optimal performance of wells during production operations.
- Coordinated with third-party service providers regarding scheduled maintenance activities.
- Maintained a safe working environment by adhering to all company policies and procedures.
Inside Sales Representative
PMI
Laredo, Texas
10.2017 - 10.2019
- Developed and implemented strategies to increase sales volume.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Assisted in resolving customer complaints in a prompt manner.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Consulted with customers to aid selection and purchase of products that met needs.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Monitored competitor activities and recommended changes accordingly.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Produced sales documents, finalized deals and filed records.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Conducted outbound calls to existing clients to upsell products or services.
- Solicited feedback from customers on product features and service levels.
- Established relationships with key decision makers at target companies.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Leveraged computer system to input customer orders and pricing information.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 25%.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Recognized security risks to properly handle situations.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
Warehouse Associate
Lewis Energy
Encinal , TX
02.2016 - 10.2017
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Received deliveries, scanned packages and updated orders in internal database.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Filed requisitions for out of stock items and supplies.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Used pallet jacks to move items to and from warehouse locations.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Performed cycle counts to ensure accuracy of inventory levels.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Used digital database to keep records of units and stock moved.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Established and maintained good relations with customers, vendors and transport companies.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Communicated effectively with team members on matters related to work assignments.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Recognized defective material and reported issues to management.
Inside Sales Representative
McCarty Equipment
Laredo, TX
07.2014 - 02.2016
- Developed and implemented strategies to increase sales volume.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Leveraged computer system to input customer orders and pricing information.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 25%.
- Recognized security risks to properly handle situations.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Consulted with customers to aid selection and purchase of products that met needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Assisted in resolving customer complaints in a prompt manner.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Monitored competitor activities and recommended changes accordingly.
- Operated register, handled cash and processed credit card transactions.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Provided customers with product information, pricing and availability.
- Listened to customer needs to identify and recommend best products and services.
- Delivered superior customer support to improve account retention rate.
- Conducted outbound calls to existing clients to upsell products or services.
Field Supervisor
Scope Services
Laredo, TX
03.2013 - 07.2014
PenspenDanos
- Assisted in the maintenance of underground cables and conduits.
- Provided technical assistance to apprentices while they learned the trade.
- Completed resagging on older or improperly installed lines.
- Installed transformers, meters, regulators and other electrical components.
- Identified site hazards and utilized safety and protective equipment to comply with safety rules.
- Performed pre-installation procedures to attach cross-arms, insulators and auxiliary equipment to poles.
- Worked closely with electricians on complex construction projects.
- Inspected equipment for faults or damage to determine repair needs.
- Maintained electric work tools and equipment.
- Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
- Assessed power lines, poles and electrical equipment for wear and damage and reported deficiencies to appropriate supervisor.
- Installed electric watthour meters in pre-installed meter-connection boxes to connect service.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained, repaired and replaced poles and cross-arms.
- Adhered to strict federal and corporate rules to promote overall safety of workers and members of public.
- Cleaned up work sites after completing projects.
Lead CSR
DHL Express
Laredo, TX
06.2009 - 03.2013
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
- Updated databases with new and modified customer data.
- Evaluated individual performance against key targets and goals established by management.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Analyzed operational trends using data from CRM systems to make recommendations for continuous improvement of our services.
- Trained new customer service representatives on company policies and procedures.
- Troubleshot customer issues using remote access software tools.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Took special orders in person and over telephone, generating additional revenue every month.
- Processed customer account changes with proprietary software.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Monitored performance metrics such as average handle time, first contact resolution rate, and call abandonment rate to assess team performance against set goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Escalated calls to solve problems and drive customer satisfaction.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Conducted regular meetings with team members to provide updates about changes in organizational structure or policy changes.
- Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Air-side Supervisor
Swissport Cargo Services
Laredo, TX
07.2006 - 06.2009
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Recorded numbers of units handled or moved, using production sheets or work tickets.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Checked load-related documentation to promote completeness and accuracy.
- Leveraged hand tools to adjust or replace equipment parts.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Communicated load, product or pallet issues to supervisor.
- Used digital database to keep records of units and stock moved.
Education
High School Diploma -
Superior Academy
Laredo, TX03-2011
Skills
- Drawing Interpretation
- Regulatory Compliance
- Quality Control
- Materials Testing
- Project Management
- Equipment Operation
- Corrective Action Planning
- Report Writing
- Evidence Collection
- Visual Inspections
- Industry Standards
- Training and Mentoring
- Compliance Training
- Technical Data Interpretation
- Safety Awareness
- Progress Monitoring
- Emissions Management
- Process Improvements
- Strategic Planning
- Clean Driving Record
- Investigative Research
- Observant Nature
Affiliations
- Enjoy sports with my kids, fishing, traveling and socializing.
Languages
English
Professional
Spanish
Professional
Certification
- Texas Commercial Driver License Class A
References
References available upon request.
Timeline
Inspector (CID)
Railroad Commission of Texas
02.2023 - Current
Lease Operator
Renegade Services
07.2022 - 02.2023
Lease Operator
Danos
04.2021 - 07.2023
Lease Operator
Penspen International
10.2019 - 04.2021
Inside Sales Representative
PMI
10.2017 - 10.2019
Warehouse Associate
Lewis Energy
02.2016 - 10.2017
Inside Sales Representative
McCarty Equipment
07.2014 - 02.2016
Field Supervisor
Scope Services
03.2013 - 07.2014
Lead CSR
DHL Express
06.2009 - 03.2013
Air-side Supervisor
Swissport Cargo Services
07.2006 - 06.2009
High School Diploma -
Superior Academy
- Texas Commercial Driver License Class A
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