Summary
Overview
Work History
Education
Skills
Timeline
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Steven Eric Mink

Henderson,NV

Summary

Dynamic professional with a proven track record at Resorts World Genting, enhancing team performance through effective training and operational efficiency. Skilled in scheduling coordination and workplace safety, I excel in motivating teams and driving results. Recognized for boosting service quality and fostering a collaborative environment to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Dual Rate Supervisor

Resorts World Genting
01.2023 - Current
  • Enhanced team performance by implementing effective training programs and coaching strategies.
  • Monitored staffing levels to provide adequate coverage for guest services.
  • Prepared incident reports and reported status to direct supervisor.
  • Provided ongoing coaching to dual rate supervisors to enhance their ability to manage both dealer-level duties as well as supervisory responsibilities effectively.
  • Collaborated with management to establish performance metrics, setting clear expectations for staff members.

Marketing Coordinator

Hilton Grand Vacations Club
09.2021 - 01.2023
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Planned and executed internal and external marketing events.
  • Organized logistics for marketing strategy meetings.
  • Boosted sales by designing and executing creative email marketing campaigns.

Marketing Coordinator

Wyndham Vacation Ownership
07.2018 - 09.2021
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Tracked and reported on marketing campaign responses.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.

Poker Dealer

World Series of Poker
06.2006 - 07.2018
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Enforced casino rules and regulations, promoting fair play among customers.
  • Increased table revenue by accurately tracking time played, rake, and tips during each shift.
  • Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
  • Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.

Education

GED -

Anderson High School
Cincinnati, OH

Skills

  • Workplace safety
  • Team motivation
  • Operational efficiency
  • Scheduling coordination

Timeline

Dual Rate Supervisor

Resorts World Genting
01.2023 - Current

Marketing Coordinator

Hilton Grand Vacations Club
09.2021 - 01.2023

Marketing Coordinator

Wyndham Vacation Ownership
07.2018 - 09.2021

Poker Dealer

World Series of Poker
06.2006 - 07.2018

GED -

Anderson High School

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