Steven M. Johnson
Springfield,OR
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional
Alvord-taylor
06.2024 - 12.2025
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Retail Store Manager
Metro by T-Mobile
01.2021 - 01.2023
- Managed store organization, and maintenance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Approved regular payroll submissions for employees.
Pizza Cook
Ciao Pizza Trattoria
01.2020 - 2021
- Wiped down counters and food prep stations using bleach and clean cloths.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Pegasus Pizza
01.2018 - 01.2019
- Prepare and cook pizza
- Handle money
- Serve food to tables/customers
Front Desk/AGM
Best Western Grand Manor Inn
2013 - 01.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
High School Diploma -
Redmond Proficiency Academy
05-2023
Skills
- Resource allocation
- Lean manufacturing
- Staff management
- Recruiting and interviewing
- Performance evaluations
- Task delegation
- Decision-making
- Data analysis
- Food handling
- Food safety oversight
- Dish preparation
- Kitchen sanitation management
- Knife skills
- Payroll auditing
- Payroll processing
Timeline
Direct Support Professional
Alvord-taylor
06.2024 - 12.2025
Retail Store Manager
Metro by T-Mobile
01.2021 - 01.2023
Pizza Cook
Ciao Pizza Trattoria
01.2020 - 2021
Pegasus Pizza
01.2018 - 01.2019
Front Desk/AGM
Best Western Grand Manor Inn
2013 - 01.2018
High School Diploma -
Redmond Proficiency Academy