Steven Monarch
Parts Specialist/Counterman
Mill Creek,Washington
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Supports technicians and customers alike with diverse parts needed. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Open and clear communicator that is also proactive.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Parts Specialist
Harris Mitsubishi
Everett , WA
10.2013 - Current
- Started as Parts Driver and quickly moved up within business
- Ran Department single handedly from 2016 on
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Satisfied customers with fast, knowledgeable service for Automotive product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Oversaw team of 3 employees.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Held responsibility for both profits and losses of business.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept an average Gross Profit of 70% or higher
- Recommended and upsold services based on parts needed by customer
- Presented different repair options to customers to help each person make appropriate choices.
Warehouse Associate
Wesmar
Mukilteo, WA
01.2011 - 10.2013
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Simplified shipping and receiving processes for improved workflow.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Consistently lifted materials weighing as much as 100 pounds.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Operated forklifts to transfer inventory to and from target destinations.
Parts Delivery Driver
Mighty Automotive
Mukiteo, WA
01.2011 - 10.2013
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Handled basic upkeep and emergency repairs on delivery vehicles.
- Fostered positive working relationships with regular customers.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for supervisor.
Warehouse Worker
Seattle Transload
Seattle, WA
10.2010 - 12.2011
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Consistently lifted materials weighing as much as 100 pounds.
Team Member
Jiffy Lube
Mukilteo, WA
05.2007 - 11.2009
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Adjusted equipment to meet different productivity levels.
- Developed strong cooperative relationships with coworkers and managers.
- Directed customers to waiting room
- Performed regular maintenance on customer vehicles
- Sold product and services to customers based on need
- Upsold services based on mileage
- Recommended customers to repair facilities if work was beyond our capabilities
Education
High School Diploma -
Kamiak High School
Mukilteo, WA 09.2005 - 06.2009
Skills
Improving customer satisfaction
Supply orders
Purchasing oversight
Verbal and written communication
Staff Training
Operations management
Vehicle operations knowledge
Goal Setting
Customer relationship development
Parts ordering and management
Timeline
Parts Specialist
Harris Mitsubishi
10.2013 - Current
Warehouse Associate
Wesmar
01.2011 - 10.2013
Parts Delivery Driver
Mighty Automotive
01.2011 - 10.2013
Warehouse Worker
Seattle Transload
10.2010 - 12.2011
Team Member
Jiffy Lube
05.2007 - 11.2009
High School Diploma -
Kamiak High School
09.2005 - 06.2009