Steven Morillo
Chick Fill A
Madeira Beach,FL
1
Language
1
Certification
5
years of professional experience
Professional with strong background in training and development, ready to elevate team performance. Expertise in creating and delivering effective training programs, fostering collaboration, and adapting to changing needs. Known for reliability, leadership, and results-driven approach. Skilled in communication, instructional design, and performance evaluation.
Work History
Team Trainer
1 Year 9 Months- Trained new team members on hospitality standards, food safety, and service procedures.
- Coached staff on drive-thru speed, order accuracy, and guest recovery practices.
- Monitored team performance and delivered feedback to improve accountability and confidence.
- Reinforced kitchen and front-line workflows to maintain consistent service during peak hours.
Server
3 Years 10 Months- Recommended menu items and wine pairings to support upselling and guest experience
- Delivered attentive table service, maintaining accurate order flow and guest satisfaction
- Coordinated with kitchen staff to resolve special requests and timing issues efficiently
- Monitored dining room readiness, resetting tables and maintaining service standards throughout shifts
Cashier
1 Year 2 Months- Processed transactions accurately using POS systems, cash, credit, debit, and EBT payments.
- Balanced registers and resolved cash discrepancies following store cash-handling procedures.
- Delivered courteous customer service while answering pricing, coupon, and product questions.
- Supported bagging, cart recovery, and front-end organization to maintain efficient checkout flow.
Education
Associate of Arts - Mechanical Engineering
- 3.75 GPA
Skills
Staff training
Team management
Exceptional customer service
Performance evaluation
Cash Handling
Strong Work Ethic
Program Leadership
Compliance requirements
Problem-solving
Certification
- Certified ServSafe Food Handler, Coco Wood Grill - October 2024
Languages
Spanish
Native or Bilingual
Timeline
Team Trainer
Chick Fill A
01.2025 - CurrentRead More
Server
Coco Wood Grill
12.2022 - 10.2026Read More
Cashier
Winn Dixie Supermarket
10.2021 - 12.2022Read More
SPC College
Associate of Arts from Mechanical Engineering
Read More