STEVEN NGUYEN
Hawthorne,CA
Summary
Operations leader with 10+ years of experience driving efficiency, team performance, and client satisfaction across hospitality, service, and corporate environments. Skilled in managing multi-site operations, optimizing workflows, and implementing cost-effective strategies. Known for a people-first leadership style, adaptability, and delivering measurable results.
Overview
12
12
years of professional experience
Work History
Operations Manager
Winstar Properties
Los Angeles, CA
10.2020 - Current
- Oversee multi-site operations across 100+ properties, ensuring operational excellence, compliance, and service standards while driving resident satisfaction, team performance, and overall portfolio efficiency.
- Manage annual operating budgets exceeding $1M, leveraging enterprise platforms (AppFolio, Expensify) and advanced analytics to strengthen P&L performance, optimize spending, and achieve measurable cost savings.
- Lead and develop cross-functional teams of 20+ employees, establishing KPIs, accountability structures, and performance-driven incentives that increase productivity, retention, and operational consistency.
- Partner with executive leadership to implement strategic initiatives, streamline workflows, and improve organizational processes, aligning operational execution with long-term business objectives.
- Utilize data-driven insights to identify performance gaps, optimize resource allocation, reduce operational inefficiencies by 8–12%, and implement solutions that enhance service delivery and team effectiveness.
- Direct capital improvement and large-scale operational projects, overseeing vendor management, scope definition, budgeting, timeline execution, and ROI evaluation to increase organizational efficiency and asset value.
Branch Manager
SIXT Rent A Car
Los Angeles, CA
06.2017 - 10.2020
- Managed full branch operations, including staffing, scheduling, inventory control, and P&L oversight.
- Increased revenue and customer satisfaction through effective team training, process improvements, and sales optimization.
- Developed and implemented performance goals that improved branch efficiency and service quality.
- Led recruitment, onboarding, and coaching initiatives that strengthened team engagement and reduced turnover.
- Analyzed key performance indicators to drive continuous improvement and align operations with corporate objectives.
- Ensured compliance with company policies, audits, and safety standards, while maintaining operational excellence.
Service Manager
ALSCO
Torrance, CA
01.2014 - 06.2017
- Managed daily route operations, ensuring timely, high-quality service delivery for client accounts across multiple locations.
- Supervised and developed a team of service representatives, overseeing scheduling, training, and performance management to meet operational goals.
- Strengthened client relationships by proactively addressing service issues and identifying opportunities for process improvements and efficiency gains.
Education
Business Administration -
El Camino College
Torrance, CASkills
- Multi-site operations and process optimization
- Budgeting, P&L oversight, and data analytics
- Team leadership and performance management
- Project and vendor management
- AppFolio, Expensify, CRM, Microsoft Office, Google Workspace, and Adobe Suite
Timeline
Operations Manager
Winstar Properties
10.2020 - Current
Branch Manager
SIXT Rent A Car
06.2017 - 10.2020
Service Manager
ALSCO
01.2014 - 06.2017
Business Administration -
El Camino College