Steven Nichols
Overland Park
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Save A Lot
03.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cable Installation Technician
Fiopotix
02.2022 - 07.2023
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Lighting Technician
National Lighting
12.2017 - 05.2020
- Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
- Programmed consoles and loaded automated color change systems prior to events.
- Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
- Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
Education
High School Diploma -
Orchard View High School
Muskegon, MI05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
Certification
Electrical License
Electrician Apprentice
Timeline
Customer Service Representative
Save A Lot
03.2023 - 06.2025
Cable Installation Technician
Fiopotix
02.2022 - 07.2023
Lighting Technician
National Lighting
12.2017 - 05.2020
High School Diploma -
Orchard View High School
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