Steven Orea

• Responsible for all cash flow
• Performed daily audits to cross reference all sales matched
• Answered questions and suggested products based on customer needs
• Communicated with suppliers and made negotiations
• Maintained proper documentation of all sales and inventory.

• Developed strong lasting customer relationships
• Successfully thrived in a diverse team which resulted in timely completion of assigned administrative and project duties
• Demonstrated the ability to effectively manage and communicate with clients from diverse cultures ensuring the same level of high service for all clients was provided
• Adhering to procedures and protocols to prevent errors
• Adhere to proper procedures to ensure effectiveness
• Check and balances to ensure accuracy
• Ability to de-escalate situations and find resolutions
• Mentored and provided training resources for new and developing associates
• Addressed client goals and objectives by communicating and coordinating with vendors on proposals, giving the clients a variety of options to achieve their needs
• Operated as an interim Community Manager in several accounts and adapted my role to act in the capacity of the Community Manager in their absence
• Cross selling products based on client needs
• Accurately processed checks, security deposits and handled client payment inquiries
• Communicated and coordinated with different departments, homeowners, vendors, and board members to resolve client matters
• Generated reports, processed violations, issued work orders, and handled client phone calls/emails on a daily basis regarding their accounts
• Organized and maintained all client and administrative files and performed an annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the Community Manager.

GPA: 3.5