Steven Pacini
Manhattan Beach,CA
Summary
Accomplished Chief Operating Officer with a proven track record at The Home Depot, enhancing customer satisfaction and streamlining operations. Expert in team leadership and time management, consistently exceeding performance metrics. Skilled in decision-making, significantly improving project delivery and employee productivity.
Overview
46
46
years of professional experience
Work History
Regional Provider Manager
The Home Depot
01.2019 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Service License Manager
The Home Depot
06.2017 - 01.2019
- Coordinated renewal processes for expiring licenses, minimizing disruption to end-users while maintaining compliance standards.
- Conducted regular audits of software licenses, identifying areas for improvement or potential non-compliance issues.
- Optimized resource allocation through careful monitoring of license inventory levels and user demand patterns.
- Managed software licensing agreements by verifying compliance and ensuring accurate recordkeeping.
Sales Associate/Product Specialist
The Home Depot
08.2015 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Project Manager
AMPAM Parks Mechanical
06.2012 - 11.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Client Relations Specialist/Sales
Lexus Santa Monica
05.2011 - 06.2012
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Logged call information and solutions provided into internal database.
Client Relations Specialist/Sales
Dick's Sporting Goods
06.2006 - 08.2011
Chief Operating Officer
Wilpac Plumbing, Inc.
07.1978 - 10.2005
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Education
Bachelor of Science - Political Science And Government
University of Southern California
Los Angeles, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Regional Provider Manager
The Home Depot
01.2019 - 11.2024
Service License Manager
The Home Depot
06.2017 - 01.2019
Sales Associate/Product Specialist
The Home Depot
08.2015 - 06.2017
Project Manager
AMPAM Parks Mechanical
06.2012 - 11.2014
Client Relations Specialist/Sales
Lexus Santa Monica
05.2011 - 06.2012
Client Relations Specialist/Sales
Dick's Sporting Goods
06.2006 - 08.2011
Chief Operating Officer
Wilpac Plumbing, Inc.
07.1978 - 10.2005
Bachelor of Science - Political Science And Government
University of Southern California
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