Steven Palacios
Orange,CA
Summary
Results-driven Area Manager with expertise in logistics coordination and delivery optimization. Proven track record in enhancing customer satisfaction and building strong team relationships.
Overview
16
16
years of professional experience
Work History
Area Manager
Gogh deliveries llc
Houston, Texas
03.2014 - Current
- Managed daily operations across multiple delivery locations.
- Coordinated logistics to optimize delivery routes, enhancing on-time performance.
- Resolved customer conflicts to promote positive service experiences and retention.
- Recruited and trained employees to fulfill operational needs and improve team capabilities.
Loss prevention
Home Depot
Long Beach, California
05.2012 - 11.2013
- Implemented loss prevention protocols to protect against shoplifting or theft.
- Maintained detailed records of all Loss Prevention activities.
- Maintained a positive relationship between Loss Prevention Department and Store Management teams.
- Helped maintain accurate inventory records at the store.
Loan Officer Assistant
Metrocities Mortgage
North Hollywood, California
07.2010 - 02.2012
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Gathered and verified financial information from clients to support loan applications.
- Coordinated and managed appointments and follow-ups with clients and lenders to ensure timely communication.
- Prepared documentation for client meetings, assisting Loan Officers in delivering efficient service.
Education
High School Diploma -
John Marshall high school
Los Angeles, CA06-1997
Skills
- Logistics coordination
- Delivery scheduling
- Schedule management
- Customer satisfaction
- Customer service
- Effective communication
- Relationship building
- Teamwork and collaboration
Timeline
Area Manager
Gogh deliveries llc
03.2014 - Current
Loss prevention
Home Depot
05.2012 - 11.2013
Loan Officer Assistant
Metrocities Mortgage
07.2010 - 02.2012
High School Diploma -
John Marshall high school