Steven Palomo
San Antonio,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator
UpCasa Technology Services
Englewood Cliffs, NJ
12.2021 - Current
- Implemented robust security measures to handle first-hand requests for network configuration, PBX changes, and cloud infrastructure development.
- Successfully addressed security issues by implementing QuickPass, Liongard, N-able Ncentral, and Office 365 to strengthen cybersecurity.
- Deployed SentinelOne and handled remediation processes. Additionally, tasked with forensic analysis, eradication, and restoration of compromised environments.
- Implemented network security measures such as firewalls, intrusion detection systems, antivirus software.
Tier 2 Technical Support
High Touch Technologies
San Antonio, TX
02.2020 - 11.2021
- Resolved escalated tickets for firewalls, servers, printers, and network devices.
- Served as an escalation point and resource for Tier 1 technicians, providing expert guidance.
- Effectively utilized service board management to minimize response times and respond swiftly to security incidents.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
IT Help Desk
Pit Crew
San Antonio, TX
08.2018 - 01.2020
- Provided comprehensive IT Help Desk support, proficiently troubleshooting Office Suite applications, OS peripherals, and other software-related issues with a focus on securing sensitive data and user privacy
- Demonstrated basic proficiency in configuring and troubleshooting SonicWall, Office 365, and network switches with security best practices in mind
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Intern for Infrastructure Services
Accenture Federal Services
San Antonio, TX
02.2018 - 05.2018
- Assisted in server configurations, focusing on remediating vulnerabilities and implementing secure settings.
- Collaborated with the Help Desk team, managing Active Directory, permissions, groups, and password resets to ensure controlled access and authorization.
- Gained exposure to Security Center and ServiceNow, facilitating the creation of deviation requests and change requests for secure server configurations.
Education
Bachelor of Applied Technology - Cybersecurity
St Philip's College
San Antonio, TX05-2026
Associates of Applied Science - Cybersecurity
St. Phillips Community College
05.2018
Skills
- Linux Fundamentals
- Proficient in Windows
- AWS
- Azure
- Virtualization (VMware)
- SentinelOne EDR
- Firewall Deployment and Management (SonicWall and Fortinet)
- Endpoint security
- Wireshark software
- Data loss prevention
- Active Directory management
- Identity and Access management
- PowerShell scripting
Certification
- CompTIA Security+
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Teams Administrator Associate
- Avaya IP Office Platform Implement Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
System Administrator
UpCasa Technology Services
12.2021 - Current
Tier 2 Technical Support
High Touch Technologies
02.2020 - 11.2021
IT Help Desk
Pit Crew
08.2018 - 01.2020
Intern for Infrastructure Services
Accenture Federal Services
02.2018 - 05.2018
Bachelor of Applied Technology - Cybersecurity
St Philip's College
Associates of Applied Science - Cybersecurity
St. Phillips Community College
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