Steven Perdue
Washington,DC
Summary
Business development professional with experience acquiring enterprise partners, managing strategic relationships, and leading growth initiatives across multiple industries. Recognized for developing scalable business development strategies, leveraging data to improve decision-making, and collaborating across organizations to deliver measurable results and long-term value.
Overview
8
8
years of professional experience
Work History
Business Development Manager
AARP
Washington, DC
02.2023 - Current
- Acquired 193 participant organizations by developing strategic partnerships through enterprise outreach, industry conferences, referrals, and targeted business development initiatives.
- Designed and launched a referral program that became the organization's highest-converting acquisition channel, consistently generating double-digit participant growth annually.
- Conducted comprehensive pipeline analysis to identify trends, improve qualification strategies, and optimize outreach efforts, resulting in more efficient prospect engagement and business development performance.
- Collaborated across Legal, Policy, Customer Success, and other AARP teams to streamline participant onboarding, identify cross-enterprise opportunities, and enhance the overall participant experience.
- Established strategic relationships with enterprises, investors, healthcare organizations, and innovation partners, helping expand the AgeTech Collaborative's ecosystem and strengthen AARP's industry presence.
Customer Success Manager
Spectrum Communications & Consulting
Chicago, IL
05.2022 - 10.2022
- Developed a customer health scoring model that proactively identified at-risk accounts, enabling targeted engagement strategies and contributing to lower-than-projected customer cancellations.
- Identified account expansion opportunities that generated six figures in planned annual recurring revenue through strategic customer engagement and consultative account management.
- Managed a portfolio of enterprise customer accounts, building executive relationships that drove customer satisfaction, retention, and long-term business growth.
- Collaborated cross-functionally with Sales, Product, and Support teams to resolve complex customer challenges, improve adoption, and enhance the overall customer experience.
Sales Manager
Daily Express, Inc.
Carlisle, PA
09.2019 - 05.2022
- Managed enterprise customer accounts for Fortune 500 organizations including Caterpillar, John Deere, and GE, serving as the primary point of contact for strategic logistics initiatives and ongoing business relationships.
- Negotiated and administered transportation contracts, working closely with customers and carriers to ensure compliance, optimize costs, and deliver operational excellence.
- Led cross-functional projects by coordinating with Operations, IT, Sales, and customers to improve processes, streamline workflows, and enhance service delivery.
- Oversaw brokerage operations while managing high-value shipments, resolving complex transportation challenges, and maintaining strong customer satisfaction across key accounts.
Client Relationship Manager
Web20Ranker
Hanover, PA
05.2018 - 10.2019
- Identified cross-selling and upselling opportunities by developing strong client relationships, understanding customer objectives, and recommending tailored solutions that increased account value and long-term engagement.
- Created customized proposals, presentations, and client solutions, collaborating with prospective and existing customers to support business development efforts and drive new business opportunities.
- Thrived in a dynamic startup environment by managing responsibilities across client relationship management, sales support, project coordination, operations, and process improvement.
- Coordinated cross-functional client projects from onboarding through implementation, partnering with internal stakeholders to deliver successful outcomes, strengthen customer relationships, and ensure a seamless client experience.
Education
Bachelor of Science - Business Management
Pennsylvania State University
University Park, PA2018
Skills
- Business Development
- Relationship Management
- Revenue Growth
- Strategy & Analytics
- Project & Operations
- Technology
Timeline
Business Development Manager
AARP
02.2023 - Current
Customer Success Manager
Spectrum Communications & Consulting
05.2022 - 10.2022
Sales Manager
Daily Express, Inc.
09.2019 - 05.2022
Client Relationship Manager
Web20Ranker
05.2018 - 10.2019
Bachelor of Science - Business Management
Pennsylvania State University