Steven Perrault
Bridgewater,MA
Summary
Dynamic installer with a proven track record at BATHFITTER, excelling in quality assurance and customer satisfaction. Skilled in troubleshooting and construction management, I consistently deliver timely, high-quality installations while fostering strong client relationships. Committed to continuous improvement and dependable service.
Overview
23
23
years of professional experience
Work History
Installer
BATHFITTER
05.2011 - Current
- Installed customized bath and shower systems, ensuring high-quality workmanship and customer satisfaction.
- Collaborated with team members to optimize installation processes and enhance operational efficiency.
- Trained junior installers on best practices, safety protocols, and effective use of tools and equipment.
- Conducted pre-installation assessments to verify site conditions and address potential challenges proactively.
- Implemented quality control measures during installations to uphold company standards and client expectations.
- Streamlined workflows by suggesting improvements that reduced installation time without compromising quality.
- Managed customer interactions professionally, addressing concerns and providing solutions throughout installation process.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
Property Management Technician
Steves Landscape
07.2009 - 09.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Installer
BATHFITTER
09.2006 - 06.2009
- Installed custom bath and shower solutions, ensuring adherence to quality standards.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Enhanced customer satisfaction by providing timely and accurate installations.
Commercial Painting Foreman
Schaper Company
09.2002 - 06.2005
- Oversaw daily painting operations for worlds 3rd largest retailer,working with retail management to optimize scheduling to not interfere with retail operations, ensuring adherence to safety protocols and quality standards.
- Conducted regular inspections of work sites, ensuring compliance with project specifications and safety regulations.
- Managed inventory of painting supplies, streamlining procurement processes to reduce downtime.
- Trained team members on new tools and techniques, fostering a culture of continuous improvement.
- Collaborated with project managers to align painting efforts with overall project timelines and objectives.
- Maintained detailed records of all projects, including budgets, materials used, timelines achieved, and client feedback for future reference.
- Reduced material waste by accurately estimating required supplies and implementing cost-effective solutions.
- Increased crew productivity by identifying areas for improvement and providing personalized coaching to each team member.
- Delivered exceptional results under tight deadlines through effective time management strategies.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Coordinated scheduling and workflow for painting projects, optimizing resource allocation and efficiency.
- Mentored junior painters, enhancing skill development and promoting teamwork within the crew.
- Implemented process improvements, reducing waste and increasing productivity in painting tasks.
Education
GED -
Home Builders Institue
Grafton, MASkills
- Attention to detail
- Customer satisfaction
- Troubleshooting
- Quality assurance
- Construction management
- Residential and commercial installations
- Scheduling
- Customer-focused upselling strategies
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
Timeline
Installer
BATHFITTER
05.2011 - Current
Property Management Technician
Steves Landscape
07.2009 - 09.2011
Installer
BATHFITTER
09.2006 - 06.2009
Commercial Painting Foreman
Schaper Company
09.2002 - 06.2005
GED -
Home Builders Institue