Steven Poelman
Grand Rapids,MI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
Languages
3
3
years of professional experience
Work History
General Manager
Spark by Hilton Grand Rapids
01.2026 - Current
- facilitated opening of this property
- overseeing sales
- Managed daily operations to ensure high guest satisfaction and operational efficiency.
- Developed and implemented training programs for staff to enhance service quality.
- Oversaw inventory management processes, ensuring optimal stock levels and organization.
- Collaborated with marketing team to promote seasonal offerings and increase guest engagement.
General Manager
Spark by Hilton Walker Grand Rapids North
02.2025 - 01.2026
- Led group of 15 employees.
- Managed daily operations to ensure high guest satisfaction and operational efficiency.
- Analyzed customer feedback to identify service improvement opportunities and address concerns.
- Coordinated special events, enhancing overall guest experience and brand reputation.
- Streamlined communication between departments, improving workflow and response times.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager
Spark by Hilton Walker Grand Rapids North
09.2023 - 02.2025
- Assisted in managing daily hotel operations, ensuring high service standards and guest satisfaction.
- Collaborated with department heads to streamline processes and enhance overall efficiency.
- Supervised staff training programs, fostering a culture of continuous learning and development.
- Implemented new inventory management systems, optimizing resource allocation and reducing waste.
Education
High School Diploma -
North Pointe Christian
Grand Rapids04-2021
No Degree - Business Administration
Grand Rapids Community College
Grand Rapids, MI04-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Team leadership
- Customer relations
- Staff training/development
Languages
English
Native or Bilingual
Hindi
Limited Working
Interests
- Documenting and sharing travel experiences
- Learning new cooking techniques and expanding my culinary skills
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
General Manager
Spark by Hilton Grand Rapids
01.2026 - Current
General Manager
Spark by Hilton Walker Grand Rapids North
02.2025 - 01.2026
Assistant General Manager
Spark by Hilton Walker Grand Rapids North
09.2023 - 02.2025
No Degree - Business Administration
Grand Rapids Community College
High School Diploma -
North Pointe Christian