Steven Pohlabel
Bristol,WI
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and a proven record of consistently exceeding sales goals!
Overview
7
7
years of professional experience
Work History
Sales Representative
Endurance Warranty Services LLC
Northbrook, IL
06.2024 - Current
- Assisted customers in product selection and addressed inquiries to enhance satisfaction.
- Maintained up-to-date product knowledge to effectively communicate features and benefits.
- Supported team members in achieving sales targets through collaborative efforts.
- Participated in training sessions to develop skills and improve customer engagement techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Relations Manager/Finance Manager
Zeigler Automotive Group
Gurnee, IL
03.2019 - 01.2024
- Developed strong customer relationships through proactive communication and support.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service delivery processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Trained new team members on best practices for customer engagement and support.
- Monitored performance metrics to ensure compliance with service quality standards.
- Conducted regular follow-ups with customers to assess ongoing needs and expectations.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Managed customer relations on ongoing basis to maximize customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
Education
High School Diploma -
River Ridge High School
Patch Grove, WI05-2003
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Relationship building
- Sales presentations
- Sales closing
- Sales strategy development
- Customer retention
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Sales consultation
- Customer needs assessment
- Business development
- Contract negotiations
- CRM proficiency
- Closing techniques
- Systems and software expertise
- Regulatory compliance
Timeline
Sales Representative
Endurance Warranty Services LLC
06.2024 - Current
Customer Relations Manager/Finance Manager
Zeigler Automotive Group
03.2019 - 01.2024
High School Diploma -
River Ridge High School