Steven Ponder
Mountain Grove,MO
Summary
Dependable Assistant Manager with extensive experience in automotive tire and wheel sales and manufacturing environments. Delivered exceptional customer service and supported efficient operations through a strong work ethic and hands-on expertise in various industrial tasks. Committed to fostering teamwork and maintaining reliability in long-term employment.
Overview
14
14
years of professional experience
Work History
Assistant manager/ Sales manager
RNR Tire Express
Springfield, Missouri
01.2017 - 10.2026
- Coordinated daily store operations to support efficient tire sales, service scheduling, and customer flow.
- Assisted with inventory control, stocking, and ordering to maintain product availability.
- Resolved customer concerns promptly to strengthen service quality and retain repeat business.
- Trained team members on sales processes, product knowledge, and store procedures.
- Monitored cash handling transactions and managed closing duties to support accurate financial records.
- Supported performance goals by coaching staff and reinforcing consistent service standards.
- Enforced safety and cleanliness standards across sales floor, service area, and customer spaces.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Gathered customer feedback to inform service improvements and refine product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Head plumber
JRI Industries
Springfield, Missouri
06.2012 - 10.2016
- Led and coordinated plumbing work to support company operations and project requirements.
- Oversaw plumbing installations, repairs, maintenance, and troubleshooting.
- Helped ensure plumbing work met quality standards and applicable safety requirements.
- Coordinated work activities and helped keep projects on schedule.
- Applied hands-on plumbing expertise to identify problems and implement effective solutions.
Head Painter
JRI Industries
Springfield, MT
06.2012 - 10.2016
- Supervised painting workflow to ensure consistent coating quality and production efficiency.
- Applied industrial coatings using spray equipment, brushes, and rollers across varied surfaces.
- Matched colors and mixed paints to meet finish specifications and appearance standards.
- Prepared surfaces by cleaning, sanding, masking, and priming materials for finish application.
- Inspected completed work for coverage, defects, and compliance with quality requirements.
- Coordinated paint inventory, material usage, and equipment readiness to support daily operations.
- Enforced safety procedures, ventilation practices, and proper handling of chemicals and materials.
Education
Mountain Grove
Mountain Grove, MOSkills
- 15years of continuous employment
- Customer Engagement
- Team Leadership
- Inventory Management
- Experience with both hands-on industrial work and management
- Strong work ethic and
dependable employment history - Forklift Operation
- Stand-Up Forklift Operation
- Hand Tools
- Shop Equipment
- 10 years of automotive industry experience
- 5 years of factory/manufacturing experience
- 15 years of continuous employment
- Comfortable working independently or as part of a team
- Experienced learning and performing a variety of job responsibilities
- Strong work ethic and dependable employment history
Timeline
Assistant manager/ Sales manager
RNR Tire Express
01.2017 - 10.2026
Head plumber
JRI Industries
06.2012 - 10.2016
Head Painter
JRI Industries
06.2012 - 10.2016
Mountain Grove