Steven Randall
Business Management & Sales Consultant
Lee's Summit,MO
Summary
Experienced Business Sales Associate with over 20 years of experience in Customer Service & Sales industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Additionally, I'm a 20 year military veteran of the USAF with additional experience in Law Enforcement, Military training, education, mobility & management at Unit, Squadron, Installation & Headquarters level.
Overview
22
22
years of professional experience
Work History
Business Sales Consultant
AT&T Communications
Kansas City, MO
07.2000 - 07.2022
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Air Force Community College
USAFSkills
- Client Needs Assessment
- Special Requests
- Promotions Programs
- Information Services
- Operational Efficiency
- Cost-Effective Solutions
- Credit and Debt Card Processing
- Product Demonstration
- Pricing Structures
- Persuasive Techniques
- Customer Accounts Management
- Customer Service and Assistance
- Customer Care
- Professional Relationships
- Service Quality
- Management Consulting
- Service Delivery
- Customer Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Sales Consultant
AT&T Communications
07.2000 - 07.2022
High School Diploma -
Air Force Community College