Steven Reed
Maryville,Tennessee
Summary
Manufacturing Technician with skills in preparing equipment, testing products for functionality and monitoring and adjusting production processes. Works well with little to no supervision.
Overview
28
28
years of professional experience
Work History
Production Technician
DENSO Manufacturing Tennessee
Maryville, TN
03.2020 - Current
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Created production graphs and analyzed production trends using Excel.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Minimized damage and repair costs through careful management and preventive maintenance.
- Responded to breakdowns, began troubleshooting, and repaired machines.
- Received extensive training on Panasonic chip mounters and solder paste machines.
- Responsible for conducting Kaizen on assigned lines.
Manufacturing Production Associate
DENSO Manufacturing Tennessee
Maryville, TN
10.2014 - 03.2020
- Worked in the PEPS UID department assembling key fobs for multiple manufacturers.
- Verified the functionality of computer boards, assembled them into cases, and then tested assembled key fobs.
Production Associate
Staffing Solutions at Denso Manufacturing
08.2013 - 10.2014
- Production associate, CRE-1 Rectifier line.
- Job duties include assembling B-bolt, loading parts in machine, weld inspection, and final inspection.
Department Manager
Lowes Home Improvement Alcoa, TN
03.2007 - 06.2013
- Job duties included supervising and training Specialists and Customer Service Reps in assigned departments, achieving department sales numbers, maintaining appropriate stock levels, controlling shrinkage, customer focus scores, and leveraging payroll. Responsible for maintaining appropriate staffing each day during peak season, as well as training new hires.
- In 3/2007, promoted to Flooring, Appliances, and Cabinets. Supervised seven specialists and 14 customer service representatives.
- During the peak of the recession, the department exceeded the budget by 53%, being the only department to meet the budget with the store missing by less than 1%.
- In 2/2008, Lowe's reconfigured departments and was laterally transferred to Flooring as my sole department.
- Achieved sales goals each year by a minimum of 10% and advanced several CSAs to specialist positions.
- In 2/2011, laterally transferred to Millwork to correct a struggling department that was not meeting the sales plan. Within 3 months the department made sales plan by 3%.
- Laterally transferred to Lumber/Building materials in 6/2012 with additional responsibilities of Commercial Sales.
- In 02/2013, laterally transferred to Customer Service with responsibilities over 37 cashiers and 6 head cashiers.
Customer Service and Sales Representative
Lowes Home Improvement, Alcoa, TN
03.2006 - 03.2007
- Responsible for greeting and taking care of customer needs, closing sales, maintaining stocked product through cycle counts, and loading product in assigned departments.
- In the Paint department, employees are required to maintain shelf stock, assist customers with color selection, and tint the appropriate base to specific colors.
- In the Flooring department, expected to maintain shelf stock and assist customers with product information, sell special order products, as well selling the related install.
Customer Service Representative
Toyota Financial Service, Tempe, AZ
02.2002 - 07.2005
- Job duties included receiving inbound calls from existing and previous customers with questions and issues with loans and leases.
- Researching issues with documentation through credit bureaus, insurance companies, and dealers.
Customer Service Representative
Whirlpool Corporation, Knoxville, TN
03.1998 - 10.2001
- Job duties included receiving inbound calls from customers needing repairs on Whirlpool-branded appliances and making outbound calls to advise customers of the time frame of service.
Sales and Leasing Consultant
Airport Honda, Alcoa, TN
02.1997 - 12.1997
- Responsible for selling and leasing new and used Honda's through lead generation, referrals, and walk-up customers.
- Job duties included initiating greeting, demonstration, closing the sale, and delivering the vehicle.
Education
Sheet Metal Workers International Association Apprenticeship training program -
05.1996
John Adams HS, Queens, NY -
06.1988
Skills
- Continuous Improvement
- Root Cause Analysis
- Testing and troubleshooting
- Mechanical Troubleshooting
- Production Optimization
- Equipment Configuration
Timeline
Production Technician
DENSO Manufacturing Tennessee
03.2020 - Current
Manufacturing Production Associate
DENSO Manufacturing Tennessee
10.2014 - 03.2020
Production Associate
Staffing Solutions at Denso Manufacturing
08.2013 - 10.2014
Department Manager
Lowes Home Improvement Alcoa, TN
03.2007 - 06.2013
Customer Service and Sales Representative
Lowes Home Improvement, Alcoa, TN
03.2006 - 03.2007
Customer Service Representative
Toyota Financial Service, Tempe, AZ
02.2002 - 07.2005
Customer Service Representative
Whirlpool Corporation, Knoxville, TN
03.1998 - 10.2001
Sales and Leasing Consultant
Airport Honda, Alcoa, TN
02.1997 - 12.1997