Steven Reeves
Fullerton,CA
Summary
Seeking a position that will allow for utilization of an analytical mindset and a desire for process improvement and operational efficiency.
Overview
12
12
years of professional experience
Work History
Hiring Consultant
Automobile Club Of Southern California
03.2022 - Current
- Completed final interviews to gain feedback and make final hiring decisions with management.
- Utilized Workday to review candidate applications and resume's, and maintain hiring pipeline.
- Aligned closely with management to gather information and identify trends and opportunities for process improvements.
- Elected 2022 Presidents Elite
Supervisor – MSC/PMG
Automobile Club of Southern California
09.2016 - 03.2022
- Coach and develop a team of membership and insurance agents including call monitors, reviewing goals and error reports
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped establish a mentoring process for agents onboarding
Member Service Representative- MSC
Automobile Club of Southern California
03.2015 - 09.2016
- Assisted members over the phone with maintaining and reviewing their memberships and advising members of products and services
Store Manager
Morningstar Thrift Store
08.2012 - 03.2015
- Developed workflow for intake, organization and pricing of merchandise
- Managed inventory control, cash control, and store opening and closing procedures.
- Assessed trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Rotated merchandise and displays to feature new products and promotions.
Education
Morningstar School of Ministry
Whittier, CA06.2013
Skills
- Problem-Solving
- Analytical Thinking
- Strategic Planning
- Issue Resolution
- Customer Relationship Management
- Work Planning and Prioritization
- Processes and procedures
Timeline
Hiring Consultant
Automobile Club Of Southern California
03.2022 - Current
Supervisor – MSC/PMG
Automobile Club of Southern California
09.2016 - 03.2022
Member Service Representative- MSC
Automobile Club of Southern California
03.2015 - 09.2016
Store Manager
Morningstar Thrift Store
08.2012 - 03.2015
Morningstar School of Ministry