Steven Reichert
Orlando,FL
Summary
Versatile and customer-focused driver with 30 years of experience providing exceptional service and ensuring efficient operations. Proven skills in managing crowd control, resolving unexpected situations, and maintaining a high level of professionalism. Possesses a strong attention to detail and ability to adapt to changing situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Operations
Universal Orlando Resort
09.2023 - Current
- Provided clear instructions to riders regarding safety procedures and proper use of restraints
- Collaborated with other ride operators to ensure smooth operations and efficient guest flow throughout the park
- Demonstrated excellent customer service skills by engaging with guests in a friendly and professional manner
- Managed crowd control during peak hours to maintain orderliness in line queues while maximizing guest satisfaction
Driver
Lyft Inc.
08.2019 - Current
- Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines
- Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality in delivering goods
- Maintained a high level of professionalism while representing the company during interactions with customers
- Adapted quickly to changing road conditions or weather situations to maintain safe driving practices
- Successfully navigated through congested urban areas using knowledge of alternate routes and local traffic patterns
- Maintained a clean appearance by adhering to personal grooming standards set by the company
Courier
Cardinal Messenger
01.2020 - 02.2021
- Delivered packages and documents to various locations within designated timeframes
- Ensured the safe handling and transportation of fragile or sensitive items
- Utilized GPS navigation systems to optimize routes for efficient delivery
- Collaborated with dispatchers to prioritize deliveries based on urgency and customer requirements
- Maintained accurate records of deliveries, including recipient signatures and delivery times
- Adhered to all traffic laws and safety regulations while operating company vehicles
- Demonstrated strong problem-solving skills when faced with unexpected delays or obstacles during deliveries
- Efficiently managed time to meet tight deadlines without compromising safety or service quality standards
- Developed a reputation for reliability by consistently delivering packages on time and in excellent condition
- Provided exceptional customer service by addressing inquiries, resolving complaints, and maintaining a professional demeanor
- Maintained knowledge of local roads, traffic patterns, parking restrictions, and alternative routes
- Safely operated hand trucks or dollies when required for heavy or oversized packages
- Demonstrated strong attention to detail when verifying package contents and matching them with delivery orders
- Maintained a professional appearance and demeanor while representing the company during customer interactions
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances
Education
High school diploma - undefined
Frontier regional high School
South Deerfield, MA06.1979
Skills
- Delivery Driver Experience
- Driving
- Freight Experience
- Load & Unload
- Logistics
- Order Picking
- Box Truck
- Courier
Certification
Driver's License
Timeline
Attractions Operations
Universal Orlando Resort
09.2023 - Current
Courier
Cardinal Messenger
01.2020 - 02.2021
Driver
Lyft Inc.
08.2019 - Current
High school diploma - undefined
Frontier regional high School
Driver's License
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