- Graphic Design
- Drawing and Painting
- Gym Workouts
- Running
- Food Tourism
Steven Reynolds
Rome
Summary
Dynamic and versatile professional with a strong foundation in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign. Proven ability to collaborate effectively within teams, developed through experience in basketball and boxing. Exceptional communication and problem-solving skills supported by a solid background in customer service. Passionate about fitness, running, drawing, and design, with a commitment to continuous learning and personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Specialist II
BHG Financial
04.2023 - Current
- Supported borrowers by providing professional customer service for their loan accounts, ensuring efficiency and customer satisfaction. Scheduled and processed payments, addressed inquiries, and managed all phone and email correspondence in a timely and accurate manner.
- Managed escalated client concerns, providing tailored solutions to enhance experience and loyalty.
- Optimized workflow processes within the department, resulting in more efficient resource allocation.
- Maintained up-to-date knowledge of product and service changes.
- Consistently exceeded the daily average of 50+ case closures.
Maintenance Lead/Center Store Clerk
Hannaford's Supermarket
04.2020 - 03.2023
- Supervised a team of 5 coworkers to uphold store maintenance and presentation standards. Oversaw inventory management, including stocking shelves and ordering necessary supplies. Delivered exceptional customer service to create a smooth and positive shopping experience.
- Toward the end of my time in this position, served as a pharmaceutical technician to assist the pharmacy team during my transition into a new role.
Group Leader
Safe Schools Mohawk Valley
02.2017 - 06.2018
- Provided guidance and academic support to over 30 students participating in the after-school program, ensuring a balance of educational focus and enjoyable activities. Maintained a professional, nurturing environment and served as a strong role model for students from diverse and often challenging backgrounds.
Park Staff
City of Rome
06.2016 - 06.2017
- Supervised park maintenance activities, ensuring facility cleanliness and safety.
Education
Bachelor's Degree - Business Administration
SUNY Polytechnic Institute
Utica, NY06-2028
Associate of Arts - Graphic Design
Mohawk Valley Community College
Utica, NY06-2020
Skills
- Money handling
- Exceptional communication
- Remote work capabilities
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Organizational skills
- Adaptability and flexibility
Certification
- CPR
- Forklift
Interests
Power of You Champion
A peer- and manager-nominated award recognizing employees who exemplify exceptional customer service, leadership, teamwork, and dedication. Acknowledged for being dependable, supportive across departments, and embodying the highest standards of professionalism.
Timeline
Client Service Specialist II
BHG Financial
04.2023 - Current
Maintenance Lead/Center Store Clerk
Hannaford's Supermarket
04.2020 - 03.2023
Group Leader
Safe Schools Mohawk Valley
02.2017 - 06.2018
Park Staff
City of Rome
06.2016 - 06.2017
Bachelor's Degree - Business Administration
SUNY Polytechnic Institute
Associate of Arts - Graphic Design
Mohawk Valley Community College