Arnetta DuBose
Chicago,IL
Summary
Results-driven Client Service Specialist with experience in banking transactions and customer support. Skilled in inbound call management and fraud detection, contributing to enhanced customer satisfaction and operational efficiency. Committed to fostering long-term client relationships.
Overview
20
20
years of professional experience
Work History
Client Service Specialist II
Old National Bank
Joliet, Illinois
01.2023 - 05.2026
- Facilitated client inquiries and banking transactions, enhancing overall client satisfaction.
- Educated clients on banking products and services, empowering informed decision-making.
- Facilitated client account inquiries and banking transactions with precision.
- Established lasting client relationships through effective communication and interpersonal skills.
Client Service Representative
Old National Bank
Alsip, Illinois
04.2019 - 01.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Ordered checks and placed stop payment orders while providing additional special services to enhance customer satisfaction.
- Identified and reported fraudulent activity or suspicious behavior to management to protect customer accounts.
Teller Supervisor
Byline Bank
Evergreen Park, Illinois
07.2006 - 12.2016
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer service experience.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Assisted customers with account openings, closings, loan applications, and financial decision-making, fostering long-term client relationships.
- Achieved sales goals by effectively promoting bank products and services during customer interactions, contributing to overall branch performance.
- Verified transactions involving cashier's checks, money orders and account transfers.
Education
Bachelor of Arts - Psychology
Chicago State University
Chicago, ILSkills
- Inbound call management
- Cash management
- Quality assurance
- Money handling
- Teamwork skills
- Effective communication
Timeline
Client Service Specialist II
Old National Bank
01.2023 - 05.2026
Client Service Representative
Old National Bank
04.2019 - 01.2023
Teller Supervisor
Byline Bank
07.2006 - 12.2016
Bachelor of Arts - Psychology
Chicago State University