Steven Richardson
Lubbock,TX
Summary
Dynamic General Manager with a proven track record at Stripes/7-11, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer relations, while fostering a culture of continuous improvement. Skilled in P&L management and employee training, driving high performance. Excelling in turning failing stores into successful and profitable operations.
Overview
9
9
years of professional experience
Work History
General Manager
Stripes/7-11
Lubbock, TX
09.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Valero Corner Store
Lubbock Tx
06.2020 - 08.2023
General Manager
Stripes/Sunoco
Lubbock, TX
06.2018 - 07.2020
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
EZ Mart Stores
Lubbock, TX
04.2016 - 06.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma - Welding
Souther Nevada Vocational Technical Center
Henderson, NV06.1995
Skills
- Leadership and team building
- Operations management
- Problem resolution
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
Timeline
General Manager
Stripes/7-11
09.2024 - Current
General Manager
Valero Corner Store
06.2020 - 08.2023
General Manager
Stripes/Sunoco
06.2018 - 07.2020
General Manager
EZ Mart Stores
04.2016 - 06.2018
High School Diploma - Welding
Souther Nevada Vocational Technical Center