Steven Richardson
Chicago,IL
Summary
Experienced with coordinating field activities and managing on-site teams to ensure project success. Utilizes strong leadership and communication skills to maintain efficiency and resolve issues promptly. Track record of fostering teamwork and adapting to changing project requirements seamlessly. Professional caregiver with strong experience in providing compassionate and efficient home care. Known for excellent communication skills, adaptability, and reliability in meeting clients' needs. Expertise in personal care, medication management, and household support. Collaborative team player focused on achieving positive outcomes for clients.
Overview
14
14
years of professional experience
Work History
Field Supervisor
United Security Services
10.2023 - Current
- Supervised security personnel, ensuring compliance with safety protocols and operational standards.
- Trained new team members on security procedures and equipment usage to promote consistency and effectiveness.
- Conducted regular site inspections, identifying potential vulnerabilities and implementing corrective measures.
- Monitored surveillance systems, analyzing footage for suspicious activity and ensuring prompt action when necessary.
- Oversaw daily security operations, ensuring compliance with company policies and procedures.
Personal Home Care Aide
DHS
04.2012 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained clean and safe environments by following sanitation protocols diligently.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
Account Manager
Andy Frain Security
03.2021 - 10.2024
- Implemented process improvements resulting in increased efficiency within account operations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Education
Bachelor of Science - General Studies
University of New Hampshire
NH01-2028
High School Diploma -
Coninental Academy
Miami, FL01-2012
Timeline
Field Supervisor
United Security Services
10.2023 - Current
Account Manager
Andy Frain Security
03.2021 - 10.2024
Personal Home Care Aide
DHS
04.2012 - Current
Bachelor of Science - General Studies
University of New Hampshire
High School Diploma -
Coninental Academy
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