Steven R Palmer
Manchester,NH
Summary
Accomplished Community Association Manager with strong abilities in budget planning and tenant complaint resolution. Known for enhancing service quality and fostering positive relationships with residents and vendors to achieve community goals.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Community Association Manager
Foxfire Property Management
Nashua, NH
10.2021 - Current
- Managed community operations to ensure compliance with regulations and enhance resident satisfaction.
- Implemented maintenance schedules, improving response times and service quality for residents.
- Facilitated communication between board members and residents to address concerns effectively.
- Developed and executed community engagement programs to foster a sense of belonging among residents.
- Oversaw financial management processes, ensuring accurate budgeting and timely reporting for the association.
- Coordinated vendor contracts and service agreements to optimize cost efficiency and service delivery.
- Led monthly board meetings, providing strategic insights to guide decision-making for community improvements.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Assistant Manager
HomeGoods
Bedford, NH
11.2019 - 10.2021
- Led team of associates in daily operational activities to enhance customer service and store efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Collaborated with management to develop promotional displays that increased seasonal sales.
- Trained and mentored staff to improve team performance and ensure compliance with company policies.
- Supervised daily store operations to enhance customer service and streamline processes.
- Collaborated with management to create staff schedules that align with peak business hours and operational needs.
- Led team meetings focused on performance improvement, motivating staff through clear communication of goals and expectations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
Assistant Store Manager
Home Depot
Nashua, NH
06.2016 - 11.2019
- Resolved customer complaints effectively, fostering a positive shopping environment and enhancing customer loyalty.
- Supervised 120 associates in a store with sales exceeding $55 million annually
- Analyzed inventory levels and coordinated replenishment efforts to minimize stockouts and excess inventory.
- Monitored financial performance metrics, identifying opportunities for cost reduction and revenue growth initiatives.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Store Manager
Walmart
Hinsdale, NH
10.2002 - 06.2016
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented promotional strategies that increased in-store sales and customer engagement.
- Fostered relationships with vendors to negotiate favorable terms and streamline supply chain operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees in a facility of in excess of 230 associates with sales exceeding $56 million dollars annually.
Store Manager
Ames Department Stores
Walpole, NH
06.1984 - 10.2002
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Coordinated scheduling and labor management to enhance team productivity and morale.
- Developed training programs to improve employee performance and retention rates.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Plymouth Area High School
Plymouth, NHSkills
- Service contract negotiation
- Community operations
- Vendor relationship development
- Board of directors support
- Policy enforcement
- Budget planning
- Tenant complaint resolution
- Board meeting facilitation
- Community rules and regulations
- Problem-solving
- Time management
Certification
- Certified Manager of Community Associations, (CMCA), Community Association Managers International Certification Board - 2024
Timeline
Community Association Manager
Foxfire Property Management
10.2021 - Current
Assistant Manager
HomeGoods
11.2019 - 10.2021
Assistant Store Manager
Home Depot
06.2016 - 11.2019
Store Manager
Walmart
10.2002 - 06.2016
Store Manager
Ames Department Stores
06.1984 - 10.2002
High School Diploma -
Plymouth Area High School