Steven Rusk

• Developed and implemented strategic business plans to drive growth and increase market share within assigned territory
• Established strong relationships with key customers and stakeholders to drive customer satisfaction and retention rates
• Conducted regular performance evaluations and provided coaching to ensure team members were meeting performance goals and objectives
• Collaborated with executive leadership to identify opportunities for process improvement and ensure alignment with organizational goals and objectives
• Oversaw operations for multiple locations, ensuring consistent adherence to company standards and policies
• Developed and implemented strategies to drive sales and profitability across all units
• Led a team of managers and staff, providing guidance, training, and support to ensure optimal performance
• Conducted regular inspections and audits to assess and improve operational efficiency and customer satisfaction
• Drive team to hit company goals in sales, retention, development, focused on hitting KPI and TCI goals.
• Ranked among top 5 area directors in company for last 5 years.
• Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
• Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
• Performed audits to reduce and control loss and meet internal audit and compliance objectives.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Tracked hours and inventory usage, and prepared associated reports.

General Manager of operations

• Inventories , daily soft counts and weekly
• Ordered food supplies, smallwares, and uniforms efficiently to meet operational needs.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Constantly great experience for my guest and team members.