Steven Ryan
Summary
Dedicated professional with a passion for improving the customer experience through operational efficiencies. Currently completing the SIE exam in order to pivot to a career in finance after a ten-year career in logistics. Results driven leader with transferable skills to be successful in the financial sector. Committed to diligently working on this new discipline to develop expertise and grow professionally as quickly as possible.
Overview
10
10
years of professional experience
Work History
Business Analyst
A. Duie Pyle
08.2025 - Current
- Designed and implemented service center review process leveraging analytics and operational insight to enhance operational efficiency.
- Developed and deployed standardized quality process using root cause and corrective action frameworks to elevate KPIs and drive profit growth.
- Designed user-friendly dashboards to visualize key performance indicators.
Assistant Distribution Center Manager-Dayton, OH
ABF Freight
Dayton
09.2024 - 07.2025
- Directed a large-scale service center of 300+ team members.
- Optimized workflows and revamped training and development initiatives to improve dock efficiency by 22% year-over-year.
- Recognized with the 2024 CEO Circle of Excellence for ranking in the top 10% on employee surveys.
- Recognized with the 2024 Leadership Academy honors for outstanding leadership and operational results.
Service Center Manager-Delray Beach, FL
ABF Freight
Delray Beach
03.2023 - 09.2024
- Achieved 8% increase in daily revenue by collaborating with sales team on profitable growth initiatives.
- Oversaw end-to-end operations, generating $150,000 in daily revenue.
- Drove 9% year-over-year yield improvement through streamlined processes.
- Led regional quality improvement team in 2023 to enhance consistency across multiple service centers.
Service Center Manager-Des Moines, IA
ABF Freight
Des Moines
05.2020 - 02.2023
- Oversaw a service center responsible for 80K in daily revenue after generating a 32% revenue increase over nearly three years.
- Engaged in discussions with industry leaders at the 2023 leadership networking summit.
Service Center Manager –Lincoln, NE
ABF Freight
Lincoln
04.2019 - 05.2020
- Oversaw service center, consistently generating $25,000 in daily revenue.
- Managed sales territory, resulting in 15% increase in active customer accounts.
Account Manager –Philadelphia, PA
ABF Freight
Philadelphia
01.2018 - 03.2019
- Managed sales territory, achieving 12% year-over-year revenue growth with daily revenue exceeding $35,000.
- Utilized CRM platform to track and score opportunities in pipeline.
Operations Supervisor -Carlisle, PA
ABF Freight
Carlisle
01.2017 - 12.2017
- Supervised daily freight operations ensuring timely, damage free, and safe handling of 25k+ shipments per week.
- Achieved the 2017 president’s quality award by enhancing service to over 99% on-time delivery.
Management Trainee -Allentown, PA
ABF Freight
Allentown
06.2016 - 12.2016
- Completed rotational program gaining expertise in all front-line sales and operations roles.
Education
Bachelor of Science - Business Administration
Kutztown University of Pennsylvania
Kutztown, PA05-2016
Skills
- People leadership
- Strategic planning
- Financial analysis
- Customer engagement
- Relationship building
- Training and mentoring
- Process improvement
- CRM systems (Salesforce, Pace)
- Change Management
Timeline
Business Analyst
A. Duie Pyle
08.2025 - Current
Assistant Distribution Center Manager-Dayton, OH
ABF Freight
09.2024 - 07.2025
Service Center Manager-Delray Beach, FL
ABF Freight
03.2023 - 09.2024
Service Center Manager-Des Moines, IA
ABF Freight
05.2020 - 02.2023
Service Center Manager –Lincoln, NE
ABF Freight
04.2019 - 05.2020
Account Manager –Philadelphia, PA
ABF Freight
01.2018 - 03.2019
Operations Supervisor -Carlisle, PA
ABF Freight
01.2017 - 12.2017
Management Trainee -Allentown, PA
ABF Freight
06.2016 - 12.2016
Bachelor of Science - Business Administration
Kutztown University of Pennsylvania