Nathan Gearhart
Product Owner & Business Analyst
3532 Saint John Ave, Kansas City,MO
Summary
Accomplished IT Specialist with 12 years experience as a Product Owner, Business Analyst, Scrum Master, and People Leader. Extensive background in all stages of product life cycle management. Passionate about leveraging a unique combination of technical, business, and data analysis skills to wow customers and improve products.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Business Systems Analyst
Abbott
03.2021 - Current
- Systems analyst, product owner, and subject matter expert for revenue-generating user software supporting thousands of toxicology lab customers.
- Design and manage an industry-first mobile website that increased adoption of digital (non-paper) test collections from 49% to 60%, improving lab efficiency and turnaround time.
- Design and manage a site-wide rebranding and modernization redesign initiative which aligned website UI and UX with company branding guidelines and industry best practices.
- Strategize with stakeholders to identify product roadmap priorities.
- Facilitate sprint milestone meetings with product and engineering teams to increase creativity and improve efficiency.
- Collaborate with developers, designers, data scientists, and marketers to design software enhancements based on key initiatives.
- Create internal and external communication plans, status reports, analyses, and presentations.
- Translate product roadmap items into user stories for delivery to development team.
- Perform data analysis of user behavior and software performance to discover opportunities for improvements.
Lead IT Business Analyst
H&R Block, Kansas City, MO
08.2014 - 03.2021
- Performed analysis, research, and design on cross-platform initiatives supporting tax and financial services firm with $3 Billion in annual revenue.
- Lead analyst and product expert on an omni-channel tax service solution which allows customers to perform guided income tax returns across multiple devices with live support.
- Designed APIs and microservices to allow internal systems communication and modernize enterprise data transfer.
- Specialized in account management and identity verification, supporting over 15M log ins, 6M accounts created, and 13M password reset attempts per year.
- Analyst for chat-bot implementation project, reducing support chat time by over one minute and escalations by 15%.
- People leader to Associate Business Analysts, providing training, task delegation and networking opportunities.
- Responsible for product backlog management and leading development team Agile events.
Business Analyst
Ericsson, Inc., Overland Park, KS
05.2011 - 08.2014
- Performed business analysis, quality analysis, and data analysis for order fulfillment data entry team.
- Managed process improvement initiative, reducing ticket turnaround time by 8 days and saving thousands in SLA fines.
- Collaborated on automation tool improvement initiatives.
Education
Bachelor of Science - Mathematics & Statistics
University of Missouri - Kansas City
Kansas City, MO 08.2011 - 05.2014
Skills
Agile Software Development
Certification
Nielsen Norman Group UX Certification (ID# 1050738)
Timeline
Nielsen Norman Group UX Certification (ID# 1050738)
02-2022
Senior Business Systems Analyst
Abbott
03.2021 - Current
Lead IT Business Analyst
H&R Block, Kansas City, MO
08.2014 - 03.2021
Bachelor of Science - Mathematics & Statistics
University of Missouri - Kansas City
08.2011 - 05.2014
Business Analyst
Ericsson, Inc., Overland Park, KS
05.2011 - 08.2014