STEVEN SALAZAR
Austin
Summary
Proactive and ambitious employee dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role in which I can utilize my golf industry knowledge and experience to add immediate value to an organization.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Callaway Golf
09.2022 - 07.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Warehouse Associate II Receiving
Callaway Golf
01.2021 - 09.2022
- Receive, count, and stock items using identification tags and record data into online database.
- Continuous expansion of product knowledge and technical insight through daily hands-on interaction.
- Provide assistance or training to other warehouse employees and company associates.
Warehouse Associate II Shipping
Callaway Golf
01.2019 - 01.2021
- Located and distributed listed items, products, and supplies to customers or coworkers, based on information from incoming requisitions.
- Prepared equipment for use by adjusting or repairing them as necessary.
Assistant Superintendent
Luling Golf Course
03.2015 - 10.2018
- Consulted with the Golf Course Advisory Board to resolve problems in areas such as course maintenance, equipment performance, and project timelines.
- Performed daily grounds upkeep such as mowing, cart maintenance, and irrigation.
- Organized annual golf tournaments.
Assistant Superintendent
Riverside Golf Course
03.2013 - 03.2015
- Oversaw and coordinated daily operations of grounds team.
- Provided a positive customer experience by answering phones, scheduling tee times, and selling merchandise in the Pro Shop.
Education
High School -
Lockhart High School
05.2010
Skills
- Excellent verbal and written communication
- Thoughtful problem-solver
- Leadership experience
- Desire to learn
- Pinehurst Operating System
- Office 365
- Flexible and adaptable
- Self motivated
Timeline
Customer Service Representative
Callaway Golf
09.2022 - 07.2024
Warehouse Associate II Receiving
Callaway Golf
01.2021 - 09.2022
Warehouse Associate II Shipping
Callaway Golf
01.2019 - 01.2021
Assistant Superintendent
Luling Golf Course
03.2015 - 10.2018
Assistant Superintendent
Riverside Golf Course
03.2013 - 03.2015
High School -
Lockhart High School
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