Steven Salazar
State Of Colorado
Denver,CO
12
years of professional experience
Seasoned customer service team member offering twenty+ years of experience within the Retail, Financial, Telecom, and government industries. Advanced knowledge of Technical and Help desk support with enthusiasm for taking on challenging team and customer needs. Open and clear communicator with well-organized approach and conscientious nature.
Work History
Customer Support Specialist
1 Year- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Resolved internet issues over phone with 75 customers daily
Customer Service Associate
6 Months- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Managed customer relations and customer service through daily communication and interaction
- Offered advice and assistance to customers, paying attention to special needs or wants
Financial Services Representative
2 Years 5 Months- Worked with clients to develop financial planning strategies and solutions through evaluation of finances
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
Telecommunications Specialist
3 Years 3 Months- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases
- Installed and maintained systems and analyzed users' needs
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Installed, aligned, and balanced new equipment
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
Debt Recovery Specialist
2 Years- Used skip tracing and other techniques to locate debtors
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Production Manager
3 Years 1 Month- Managed product quality to guarantee compliance with quality policies, procedures and systems
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Delivered operating plans and growth objectives
- Created and updated department work instructions and reports on regular basis
- Met aggressive production and safety goals while minimizing equipment downtime
- Supervised 15 staff by boosting performance and training on efficiency and productivity protocols
Education
Associate of Arts - Information Technology
Skills
Hardware installations
LAN protocols
End-user support
Software updates
Equipment monitoring
Troubleshooting problems
Configuring equipment
Installing devices
Educating customers
Excellent written and oral communication
Good communication skills
Conflict resolution
Customer Relations
Telephone etiquette
Data management
Timeline
Customer Support Specialist
State Of Colorado
03.2019 - 03.2020Read More
Customer Service Associate
22nd Street Staffing
09.2018 - 03.2019Read More
Financial Services Representative
Transamerica
03.2016 - 08.2018Read More
Telecommunications Specialist
Qwest
12.2012 - 03.2016Read More
Debt Recovery Specialist
Rose And Associates
12.2010 - 12.2012Read More
Production Manager
Fedex Office
10.2007 - 11.2010Read More
University of Phoenix
Associate of Arts from Information Technology
Read More