Steven Sams
Fletcher,North Carolina
Summary
Dedicated carpet cleaning and sales technician with proven track record in delivering high-quality results. Skilled in advanced carpet cleaning techniques, stain removal, and equipment maintenance. Strong focus on teamwork and adaptability, ensuring reliable performance and successful outcomes in fast-paced environments. Known for excellent customer service and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Sales Technician | Assistant Manager
Zerorez
06.2021 - Current
- Utilized advanced equipment, such as CRB machines and cimex machines to effectively remove stains, allergens and odors from carpets without causing damage.
- Consistently exceeded sales targets by upselling additional services, resulting in a 38% increase in commerical sales, 33% increase in residential sales and a total of $980,000 in total revenue.
- Developed and maintained relationships with regular clients, resulting in an increase in repeat business a 90% satisfaction rate.
- increased efficiency by implementing cleaning techniques including stripping, waxing, and buffing hard flooring.
Machine Operator/ Line Setter
Continental Teves
10.2020 - 06.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Machine Operator
Continental Teves through Friday Staffing
02.2020 - 10.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Successfully trained and met expectations to perform machine operator duties and was eventually hired on as a permanent employee by the company.
Technician
Chemdry
01.2017 - 02.2020
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
HVAC Installer
Clyde's Heating and Cooling
08.2011 - 12.2017
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Education
High School Diploma -
A-B Tech Community College
Asheville, NC03-2012
Skills
- Sales strategies
- Customer service
- Time management
- Customer relationship building
- Strategic planning
- Interpersonal communication skills
Timeline
Sales Technician | Assistant Manager
Zerorez
06.2021 - Current
Machine Operator/ Line Setter
Continental Teves
10.2020 - 06.2021
Machine Operator
Continental Teves through Friday Staffing
02.2020 - 10.2020
Technician
Chemdry
01.2017 - 02.2020
HVAC Installer
Clyde's Heating and Cooling
08.2011 - 12.2017
High School Diploma -
A-B Tech Community College
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