Steven Schlott
medford
Summary
Dynamic customer service supervisor with a proven track record at Envoy Air Inc, excelling in complaint handling and employee supervision. Expert in training new hires and enhancing team performance, I consistently improved customer satisfaction and streamlined operations, showcasing strong problem-solving and time management skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Sevice Supervisor
Envoy Air Inc an American Airlines Company Group
05.2022 - Current
- Supervised daily operations, ensuring exceptional customer service standards were met consistently.
- Trained and mentored new staff on company policies and customer service protocols.
- Resolved escalated customer inquiries, enhancing satisfaction and loyalty.
- Streamlined communication processes between departments to improve response times.
- Responsible for on time departure of daily flight schedule.
Online Grocery Associate
Walmart
03.2021 - 05.2022
- Processed online grocery orders efficiently, ensuring accuracy in item selection and packaging.
- Trained new associates on operating procedures, enhancing overall team performance and service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Press Operator
Boise Cascade
04.2018 - 03.2021
- Trained new operators on safety procedures and equipment functionality.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
Warehouse Unloader
Walmart
09.2001 - 06.2016
- Unloaded and sorted incoming shipments to maintain efficient workflow in warehouse operations.
- Operated forklifts and pallet jacks to transport materials within designated areas safely.
- Collaborated with team members to optimize loading and unloading processes, reducing turnaround times.
- Inspected incoming products for damage or discrepancies, ensuring quality control standards were met.
- Trained new hires on safety procedures and operational protocols to enhance team performance.
Mechanic
US Army Fort Campbell
09.1992 - 02.2001
- Diagnosed and repaired mechanical issues in various military vehicles, ensuring operational readiness.
- Conducted routine maintenance on engines, transmissions, and electrical systems to enhance performance reliability.
- Collaborated with team members to troubleshoot complex mechanical failures using advanced diagnostic tools.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Hudson High School
Hudson, FLSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- New hire training
- Complaint handling
- Performance management
- Cross-functional collaboration
- Workforce management
- Employee supervision
Accomplishments
- Supervised team of 19 staff members.
Certification
Ground security coordinator DOT
Timeline
Customer Sevice Supervisor
Envoy Air Inc an American Airlines Company Group
05.2022 - Current
Online Grocery Associate
Walmart
03.2021 - 05.2022
Press Operator
Boise Cascade
04.2018 - 03.2021
Warehouse Unloader
Walmart
09.2001 - 06.2016
Mechanic
US Army Fort Campbell
09.1992 - 02.2001
High School Diploma -
Hudson High School