Steven Sciortino
Sales
Massillon,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Dunham’s Sports
06.2015 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Gym — Manager
Powerhouse Gym & Fitness Cener
08.2019 - 10.2021
- Reviewed stock counts and ordered items to control inventory.
- Oversaw gym's childcare center by monitoring staff and operations.
- Generated leads through sales promotions and word-of-mouth.
- Interviewed and hired gym staff for various roles.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Provide excellent customer service to members and visiting guests.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Notary Public / Signing Agent
NotaryPro Llc
03.2021 - 07.2021
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Supported timely and accurate administrative task completion.
- Checked documents and identifying credentials for all parties.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Administered oath to document signers to obtain affirmation of truth.
- Provided guidance to customers to facilitate completion of notarial documents.
- Met with clients in homes, businesses, positive environment to witness signings.
- Increased customer service success rates by quickly resolving issues.
- Closing real estate buyers and sellers transactions.
- Handling documents after signings to transport back to our 3 title agencies.
- Examined documents for accuracy, completion and compliance before notarizing.
Sales Solution Specialist
Verizon Wireless Corporation
10.2021 - Current
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Configured and modified product systems to meet customer-specific needs.
- Developed and implemented product marketing plans to reach target customers.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Collaborated with cross-functional teams to deliver successful product implementations.
Education
Associate of Science - Exercise Science
Stark State College
Canton, OH05.2024
High School Diploma -
Massillon Washington High School
Massillon, OH05.2015
Skills
- Customer Relationship Management
- Income and Expense Management
- Managing Multiple Tasks
- Supplier Relations
- Issue and Conflict Resolution
- Managed Care
- Reconciling Cash Drawers
- Employee Training
- Sales and Marketing
Certification
- Certified Notary Public
- CPR certified
Timeline
Sales Solution Specialist
Verizon Wireless Corporation
10.2021 - Current
Notary Public / Signing Agent
NotaryPro Llc
03.2021 - 07.2021
Gym — Manager
Powerhouse Gym & Fitness Cener
08.2019 - 10.2021
Manager
Dunham’s Sports
06.2015 - 08.2019
Associate of Science - Exercise Science
Stark State College
High School Diploma -
Massillon Washington High School
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