steven senter
Fort Worth,texas
Summary
Dynamic Lead Technician with extensive experience at Loefflers European Automobiles, excelling in troubleshooting and quality control. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in electrical systems and preventive maintenance, fostering a collaborative environment while mentoring junior staff to achieve operational excellence. Conducting evaluation, implementing conflict resolution.
Overview
27
27
years of professional experience
23
23
Certifications
Work History
Lead Technician
Loefflers European Automobiles
11.2018 - Current
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
Education
Automotive Related
World Pac Training
TexasNo Degree - Computer And Information Systems
West Georgia Technical College
La Grange, GA01-1998
Vocational
Troup County High School
La Grange, GA05-1995
Skills
- Mechanical aptitude
- Electrical systems
- Data analysis
- Schematic interpretation
- Instrument Calibration
- Game strategy implementation
- Equipment commissioning
- Maintenance and repairs
- Issue resolution
- Attention to detail
- Quality control
- Preventive Maintenance
- Tech-Savvy
- Power Tools and Equipment
- Electrical repair
- Team Training
- Equipment Repair
- Component replacement
- Customer interaction
- Hardware installation
- Operation Monitoring
- Assembly and production
- Product Inspections
- Equipment calibration
- Workload management
- System troubleshooting
- Computer-assisted diagnostics
- Complex Repairs
- System Tests
- Repair services
- HVAC systems
- Cost control
Accomplishments
- Supervised team of [3] staff members.
- Achieved positive results through effectively helping with procedures.
Certification
- electrical, powertrain,chassis,hvac,software and modules,brakes, drivetrain,interior trim and electronics. Training - [Timeframe]
Timeline
Lead Technician
Loefflers European Automobiles
11.2018 - Current
Automotive Related
World Pac Training
No Degree - Computer And Information Systems
West Georgia Technical College
Vocational
Troup County High School
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