Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Shearer

Grover,NC

Summary

Worked many jobs over the years, including warehouse work at Eckerd drugs warehouse in charlotte NC served 4years and served in the Army from 81'-87'and still employed with Duke Energy sense OCT.90'..and sense then have Worked many special projects and always willing to learn something new to help contribute to the company. Self motivated and work well with others. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning The field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

34
34
years of professional experience

Work History

Distrabution Service TechII

Duke Energy
10.1990 - Current

1st responder,Running trouble, outages and basic routine work and working with construction crews

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
  • Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
  • Supported continuous improvement initiatives by participating in internal meetings aimed at identifying areas for growth or optimization.
  • Answered questions and provided information about [Area of expertise].

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
05.1981

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management

Timeline

Distrabution Service TechII

Duke Energy
10.1990 - Current

High School Diploma -

Maynard Evans High School
Steven Shearer