Steven Skains
Summary
Adept at driving operational excellence and enhancing guest satisfaction, my tenure at Six Flags Fiesta Texas showcases a proven track record in schedule management and customer support. Leveraging hardware troubleshooting skills, I've led teams to achieve high retention rates and operational efficiency, embodying business analysis acumen to exceed employer expectations.
Overview
25
25
years of professional experience
Work History
Entertainment Senior Technical Supervisor
Six Flags Fiesta Texas
03.2024 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
Park Service Managerial
Six Flags Fiesta Texas
03.2023 - 03.2024
- Maintained strict confidentiality when handling sensitive information related to personnel records or company matters.
- Optimized daily operations by developing comprehensive schedules, task lists, and procedures.
- Developed presentations for executive leadership that effectively communicated key insights from departmental activities and progress reports.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Ride Managerial
Six Flags Fiesta Texas
03.2022 - 03.2023
- Coordinated with maintenance teams to identify potential mechanical issues before they became critical problems, preventing costly breakdowns or accidents due to equipment failure.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Monitored weather conditions closely, adjusting ride operations as necessary to ensure guest safety at all times.
- Conducted thorough investigations into any incidents or accidents involving rides under supervision, implementing corrective actions when needed.
- Optimized staffing schedules based on anticipated visitor volume, maximizing operational efficiency while minimizing labor costs.
- Championed employee morale by fostering a positive work environment, resulting in high retention rates and strong team cohesion.
- Conducted regular performance evaluations for ride operators, identifying areas for improvement and providing constructive feedback.
- Enhanced guest satisfaction by ensuring efficient ride operations and addressing issues promptly.
- Ensured rider safety through regular ride inspections and strict adherence to guidelines.
Ride Operator
Six Flags Fiesta Texas
01.2022 - 03.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Fuel Additive Field Supervisor
Intertek Testing Services
12.2006 - 07.2021
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored employee performance for compliance with regulations and policies.
- Inspected equipment and tools used for safe operation.
- Supervised field operations teams to complete projects within established timelines.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Fulltime Ride Supervisor
Six Flags Fiesta Texas
05.2000 - 08.2008
- Coordinated with maintenance teams to identify potential mechanical issues before they became critical problems, preventing costly breakdowns or accidents due to equipment failure.
- Collaborated with marketing teams to promote attractions effectively within targeted demographics resulting in increased ridership numbers.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Monitored weather conditions closely, adjusting ride operations as necessary to ensure guest safety at all times.
- Conducted thorough investigations into any incidents or accidents involving rides under supervision, implementing corrective actions when needed.
- Optimized staffing schedules based on anticipated visitor volume, maximizing operational efficiency while minimizing labor costs.
- Championed employee morale by fostering a positive work environment, resulting in high retention rates and strong team cohesion.
- Assisted with the development of new attraction concepts from planning stages through execution, ensuring successful launches that met visitor expectations.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Trained new ride operators on safety procedures and ride operations.
- Monitored passengers and ride operations and enforced safety regulations.
- Assigned schedules and specific tasks to workers for optimal coverage.
Education
High School Diploma -
Alief Elsik High School
Houston, TX06-1992
Skills
- Customer support
- Hardware troubleshooting
- Schedule management
- Business analysis
Timeline
Entertainment Senior Technical Supervisor
Six Flags Fiesta Texas
03.2024 - Current
Park Service Managerial
Six Flags Fiesta Texas
03.2023 - 03.2024
Ride Managerial
Six Flags Fiesta Texas
03.2022 - 03.2023
Ride Operator
Six Flags Fiesta Texas
01.2022 - 03.2022
Fuel Additive Field Supervisor
Intertek Testing Services
12.2006 - 07.2021
Fulltime Ride Supervisor
Six Flags Fiesta Texas
05.2000 - 08.2008
High School Diploma -
Alief Elsik High School
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