STEVEN SMITH
Brooklyn,NY
Summary
Proactive & result-oriented creative dedicated to the success & positive development of the organization, client, & self. Recognized for assessing operational needs & developing solutions to save costs, improve strategies, & drive client satisfaction.
Overview
5
5
years of professional experience
Work History
Executive Assistant
The New York Community Trust
05.2022 - Current
- Managed executive calendars, scheduling meetings, appointments & coordinating travel arrangements, to optimize time & eliminate conflicts
- Implemented & improved document management systems, resulting in time savings & enhanced organization of files
- Prepared executive-level reports & correspondences, maintaining a high level of confidentiality & attention to detail
- Acted as liaison between executives & stakeholders to foster positive relations & facilitate effective collaboration.
Sales Operations Specialist
Bowery Farming Inc
10.2021 - 04.2022
- Created comprehensive sales performance dashboard, providing visibility into key metrics & enabling data-driven decision-making effectively increasing data accuracy by 20%.
- Utilized revenue & satisfaction data to optimize client retention & acquisition.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Restructured & modernized procurement procedures, defeating a 3-month backlog while considering future process bottlenecks.
Project Manager
Applause
11.2020 - 09.2021
- Improved team collaboration through implementation of team building exercises, resulting in marked increase in transparency between teams.
- Cleaned and analyzed data to optimize employee performance, increasing successful product testing by 25%.
- Developed & implemented company policies, procedures & trainings, managing department team of 11+ individuals.
- Created daily & weekly progress reports for C-Level management ensuring visibility into project status and enabling timely decision-making.
Operations Manager
Innovative Design Tech.
08.2018 - 04.2020
- Engaged in strategic planning meetings to improve operational efficiency and achieve business objectives through prioritization of goals, objectives, and policies.
- Contributed to the development and implementation of comprehensive training program for employees, resulting in improved skill sets & increased employee engagement.
- Directed purchasing, production, and warehouse staff by outlaying daily duties and priorities.
- Produced revenue & resource management reports for COGS, & general expenses with the purpose of actual vs. budget and projections.
Education
Bachelor of Arts - Applied Psychology
Pennsylvania State University
University Park, PA06.2018
Skills
- Proficiency in office software eg, word processing, spreadsheet management, and presentation tools
- Project & Task Management
- Administration
- Research & Analysis
- Communication
- Teamwork & Collaboration
Timeline
Executive Assistant
The New York Community Trust
05.2022 - Current
Sales Operations Specialist
Bowery Farming Inc
10.2021 - 04.2022
Project Manager
Applause
11.2020 - 09.2021
Operations Manager
Innovative Design Tech.
08.2018 - 04.2020
Bachelor of Arts - Applied Psychology
Pennsylvania State University
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