STEVEN SMITH
Alpharetta,GA
Summary
Dedicated Service Advisor with a proven track record in customer service, known for strong communication and attention to detail. Committed to enhancing customer satisfaction and operational efficiency.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
ALMFORD
Marietta, GA
08.2025 - Current
- Collaborated with technicians to relay customer concerns and ensure accurate service delivery.
- Maintained organized records of service transactions and customer interactions for future reference.
- Supported team in achieving operational efficiency through effective communication and teamwork.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Service Advisor
Angela Krause Ford Lincoln
Alpharetta, GA
02.2023 - 08.2025
- Assisted customers in selecting products and services to meet their needs.
- Provided detailed information on service options and pricing to enhance customer understanding.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Resolved customer inquiries and complaints, maintaining a focus on satisfaction and retention.
- Adapted to new systems and processes quickly, demonstrating flexibility in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
GWINNETT FORD
Duluth, GA
03.2022 - 02.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
ASSOCIATE - Criminal Justice
Brown Mackie College
Atlanta, GA03-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Documentation and reporting
Accomplishments
- Supervised team of 20 staff members.
- Achieved daily tasks by completing daily tasks with accuracy and efficiency.
Certification
customer service. Ford.
Timeline
Service Advisor
ALMFORD
08.2025 - Current
Service Advisor
Angela Krause Ford Lincoln
02.2023 - 08.2025
Service Advisor
GWINNETT FORD
03.2022 - 02.2023
ASSOCIATE - Criminal Justice
Brown Mackie College