Steven Spicker
Boardman,OH
Summary
Dynamic customer service professional with experience at AT&T Mobility, adept at resolving complex inquiries through active listening and critical thinking. Proven track record of enhancing customer satisfaction by 20% through effective communication and collaboration. Skilled in data entry and maintaining professionalism under pressure, ensuring seamless support and improved service delivery.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
10.2013 - 07.2025
- Assisted customers in resolving inquiries and issues through effective communication.
- Utilized customer service software to log interactions and track resolutions.
- Provided information about products and services, enhancing customer satisfaction.
- Collaborated with team members to improve service delivery processes.
Customer Service Representative
Verizon Wireless
10.2006 - 10.2013
- Adapted quickly to new systems and procedures, ensuring seamless support.
- Maintained updated knowledge of company offerings to assist customers effectively.
- Handled multiple tasks simultaneously while maintaining attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Jackson Milton High School
North Jackson, OH06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
AT&T Mobility
10.2013 - 07.2025
Customer Service Representative
Verizon Wireless
10.2006 - 10.2013
High School Diploma -
Jackson Milton High School